LM
Lerato M
1 reviews | Active since Oct 2021
21 Oct 2021, 10:21
MTN and Mondo Combination sucks!!
I regret why I agreed to take the MTN mondo data deal!!! I received the sim on the 8th of October 2021. It’s just useless..nothing works! I desperately want to cancel it. Mondo said I’m off the cooling period and should contact MTN. I did and got a reference number. I have been on the line for an hour listening to an annoying song waiting to get through to contract cancellation department. I have been with MTN for 12 years and have never received such poor service! MTN and mondo combination is just bad news!
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
21 Oct 2021, 11:00Hi Lerato,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145314
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145314
Regards,
The Mondo Team
Mondo's reply21 Oct 2021, 11:00
Official
Hi Lerato,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145314
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145314
Regards,
The Mondo Team
LM
Lerato M's updateReviewer Update
21 Oct 2021, 11:03I am being sent back and forth between MTN and Mondo. It’s frustrating! Both companies say they cannot cancel my contract. How is that possible?!
LM
Lerato M's update21 Oct 2021, 11:03
Reviewer Update
I am being sent back and forth between MTN and Mondo. It’s frustrating! Both companies say they cannot cancel my contract. How is that possible?!
Mondo's replyOfficial
21 Oct 2021, 16:20Good day,
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that we are currently looking into your query and we will provide you with an update by tomorrow.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that we are currently looking into your query and we will provide you with an update by tomorrow.
Regards,
The Mondo Team
Mondo's reply21 Oct 2021, 16:20
Official
Good day,
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that we are currently looking into your query and we will provide you with an update by tomorrow.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that we are currently looking into your query and we will provide you with an update by tomorrow.
Regards,
The Mondo Team
LM
Lerato M's updateReviewer Update
27 Oct 2021, 23:33A week later, I am still awaiting an update. Why am I being billed for an inactive sim-card for data I never received? Can someone fix this mess please?
LM
Lerato M's update27 Oct 2021, 23:33
Reviewer Update
A week later, I am still awaiting an update. Why am I being billed for an inactive sim-card for data I never received? Can someone fix this mess please?
Mondo's replyOfficial
28 Oct 2021, 16:39Good day,
Please note that you are being charged, as the cancellation has not been completed yet.
Therefore, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that you are being charged, as the cancellation has not been completed yet.
Therefore, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 16:39
Official
Good day,
Please note that you are being charged, as the cancellation has not been completed yet.
Therefore, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that you are being charged, as the cancellation has not been completed yet.
Therefore, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
LM
Lerato M's updateReviewer Update
28 Oct 2021, 16:46So until this is sorted, I will be paying for nothing? Since I’m not getting the data I’m supposed to be billed for? Please make that make sense to me.
LM
Lerato M's update28 Oct 2021, 16:46
Reviewer Update
So until this is sorted, I will be paying for nothing? Since I’m not getting the data I’m supposed to be billed for? Please make that make sense to me.
Mondo's replyOfficial
28 Oct 2021, 19:03Hi Lerato,
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 19:03
Official
Hi Lerato,
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team