MTN and Mondo big Mess
MTN Upgrade:
Good day Team , Trust you are well Thank you for the below email Please note customers application is approved and delivery takes 7 to 10 working days customer will be contacted by DSV for delivery arrangements once they receive parcel . Application date : 24/11/2021 Order Number: *** Kind regards, The Mondo Team - Mandisa
Track online via MONDO webside chat to live Agent now it's not Approved.
Kindly note that your application has been conditionally approved and is still in the process of the final approval, feedback will be provided once the process is complete.
Between Mondo and MTN there is a big mess.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
07 Dec 2021, 13:45Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO159264
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO159264
Regards,
The Mondo Team
Mondo's reply07 Dec 2021, 13:45
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO159264
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO159264
Regards,
The Mondo Team
Mondo's replyOfficial
17 Dec 2021, 13:08Hi Thea,
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 13:08
Official
Hi Thea,
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team