ZT
Zandre T
1 reviews | Active since Nov 2018
21 Jan 2022, 09:15
MTN and Mondo
Upgraded in nov on data SIM and on device . Havent received anything as to date but paying contract fees . Its a s@#tshow trying to get help . Managed to cancel one contract this morning on the device but now has to pay cancellation fee on the dataSIM at MTN for a sim i never received and data i never used . Will never upgrade on phone again and Ceres MTN branch just as bad since i first went there for upgrade and keep telling me they waiting for stock since Sept .
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
21 Jan 2022, 09:21Good day Zandre ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172803
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172803
Regards,
The Mondo Team
Mondo's reply21 Jan 2022, 09:21
Official
Good day Zandre ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172803
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172803
Regards,
The Mondo Team
ZT
Zandre T's updateReviewer Update
21 Jan 2022, 10:08Thank you for response but dont bother . Finished with Mondo
ZT
Zandre T's update21 Jan 2022, 10:08
Reviewer Update
Thank you for response but dont bother . Finished with Mondo
Mondo's replyOfficial
21 Jan 2022, 10:45Hi Zandre ,
We apologize for the level of service you have received.
We will get a consultant to contact you.
Regards,
The Mondo Team
We apologize for the level of service you have received.
We will get a consultant to contact you.
Regards,
The Mondo Team
Mondo's reply21 Jan 2022, 10:45
Official
Hi Zandre ,
We apologize for the level of service you have received.
We will get a consultant to contact you.
Regards,
The Mondo Team
We apologize for the level of service you have received.
We will get a consultant to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Jan 2022, 15:33Hi Zandre,
Trust you are well.
As per the MTN system, the SIM only upgrade which was done for your is for a data deal.
Should you not be receiving your benefits, you may contact the MTN activations team.
Kindly note that we are unable to cancel, as you are our of the cooling off period.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the SIM only upgrade which was done for your is for a data deal.
Should you not be receiving your benefits, you may contact the MTN activations team.
Kindly note that we are unable to cancel, as you are our of the cooling off period.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply26 Jan 2022, 15:33
Official
Hi Zandre,
Trust you are well.
As per the MTN system, the SIM only upgrade which was done for your is for a data deal.
Should you not be receiving your benefits, you may contact the MTN activations team.
Kindly note that we are unable to cancel, as you are our of the cooling off period.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the SIM only upgrade which was done for your is for a data deal.
Should you not be receiving your benefits, you may contact the MTN activations team.
Kindly note that we are unable to cancel, as you are our of the cooling off period.
Your query will now be closed.
Regards,
The Mondo Team