BB
Bong B
1 reviews | Active since Jan 2021
07 Sept 2021, 16:32
MTN AND MONDO
It's either mondo and MTN are ********** or their sales consultants are not doing the job, its tiring to call everyday to do a follow up regarding an issue and end up being blacklisted for something that is not in your possession. Your systems does show that I did return the device but yet you claim that I owe you. You have been taking me from pillar to post for long now, since february until now you cannot solve the matter. I did request for a call recordings you claim you did investigate that the sales consultant indeed gave a false information about the device. I have been sending you numerous emails but I get no respond.
Helpful (0)
Replies (19)0
Replies (19)
Mondo's replyOfficial
07 Sept 2021, 16:35Hi Bongiwe,
Thank you for taking the time to write to us about your MTN Account.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135248
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Account.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135248
Regards,
The Mondo Team
Mondo's reply07 Sept 2021, 16:35
Official
Hi Bongiwe,
Thank you for taking the time to write to us about your MTN Account.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135248
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Account.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135248
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
15 Sept 2021, 09:00After so many days I still have not received any feedback regarding this issue. Mondo is such a **** indeed.
BB
Bong B's update15 Sept 2021, 09:00
Reviewer Update
After so many days I still have not received any feedback regarding this issue. Mondo is such a **** indeed.
Mondo's replyOfficial
15 Sept 2021, 09:03Good day,
Please note that we are currently looking into your query and you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we are currently looking into your query and you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 09:03
Official
Good day,
Please note that we are currently looking into your query and you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we are currently looking into your query and you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
16 Sept 2021, 15:14I'm still waiting for your call, you promised to call yesterday.
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Bong B's update16 Sept 2021, 15:14
Reviewer Update
I'm still waiting for your call, you promised to call yesterday.
Mondo's replyOfficial
16 Sept 2021, 16:05Hi Bongiwe,
Trust you are well.
As discussed with Mondo, please note that we have sent a request to MTN to remove the outstanding balance on your account and to remove you from legal, as you have cancelled within the cooling off period.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have sent a request to MTN to remove the outstanding balance on your account and to remove you from legal, as you have cancelled within the cooling off period.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 16:05
Official
Hi Bongiwe,
Trust you are well.
As discussed with Mondo, please note that we have sent a request to MTN to remove the outstanding balance on your account and to remove you from legal, as you have cancelled within the cooling off period.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have sent a request to MTN to remove the outstanding balance on your account and to remove you from legal, as you have cancelled within the cooling off period.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
21 Sept 2021, 09:07Mondo never cease to amaze me, still making me run around like headless chicken from mondo to mtn from mtn to mondo. No one wants to take responsibility but they still want crazy amount from me.how can one owe R10000 for a period of 7 months??? Worst part I returned the damn laptop, Donaven pillay fix the mess you have put me through please. I asked to speak to the manager, I was cur off the phone. No one even bothers to call back. I have lost my patience now.
BB
Bong B's update21 Sept 2021, 09:07
Reviewer Update
Mondo never cease to amaze me, still making me run around like headless chicken from mondo to mtn from mtn to mondo. No one wants to take responsibility but they still want crazy amount from me.how can one owe R10000 for a period of 7 months??? Worst part I returned the damn laptop, Donaven pillay fix the mess you have put me through please. I asked to speak to the manager, I was cur off the phone. No one even bothers to call back. I have lost my patience now.
Mondo's replyOfficial
21 Sept 2021, 09:41Good day,
We do apologize for the inconvenience caused to you, regarding your query.
Please note that this has been escalated to MTN and we are currently awaiting feedback.
Regards,
The Mondo Team
We do apologize for the inconvenience caused to you, regarding your query.
Please note that this has been escalated to MTN and we are currently awaiting feedback.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 09:41
Official
Good day,
We do apologize for the inconvenience caused to you, regarding your query.
Please note that this has been escalated to MTN and we are currently awaiting feedback.
Regards,
The Mondo Team
We do apologize for the inconvenience caused to you, regarding your query.
Please note that this has been escalated to MTN and we are currently awaiting feedback.
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
27 Sept 2021, 08:13No feedback yet after 5 full working days? One last request...... please solve this matter by the end of today, we cannot be solving the same thing for almost a year. I'm expecting your call today with solutions, I don't want to hear the word escalation anymore.
BB
Bong B's update27 Sept 2021, 08:13
Reviewer Update
No feedback yet after 5 full working days? One last request...... please solve this matter by the end of today, we cannot be solving the same thing for almost a year. I'm expecting your call today with solutions, I don't want to hear the word escalation anymore.
Mondo's replyOfficial
27 Sept 2021, 15:48Hi Bongiwe,
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note that due to Mondo not actioning refunds directly, therefore, we have sent this to the management team at Mondo and MTN to assist urgently.
Regards,
The Mondo Team
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note that due to Mondo not actioning refunds directly, therefore, we have sent this to the management team at Mondo and MTN to assist urgently.
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 15:48
Official
Hi Bongiwe,
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note that due to Mondo not actioning refunds directly, therefore, we have sent this to the management team at Mondo and MTN to assist urgently.
Regards,
The Mondo Team
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note that due to Mondo not actioning refunds directly, therefore, we have sent this to the management team at Mondo and MTN to assist urgently.
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
01 Oct 2021, 23:06Mondo keeps on lying and lying more...... Thursday I spoke to one of your consultants they said the amount has been cleared on my name and my account has been fixed. But to my surprise you keep on sneaking on my account to ***** huge amount again. Can someone from the public assist me on what I should do on this matter? Because clearly mondo and mtn are **********, they are not intending to fix my account. They keep on giving me false promises.
BB
Bong B's update01 Oct 2021, 23:06
Reviewer Update
Mondo keeps on lying and lying more...... Thursday I spoke to one of your consultants they said the amount has been cleared on my name and my account has been fixed. But to my surprise you keep on sneaking on my account to ***** huge amount again. Can someone from the public assist me on what I should do on this matter? Because clearly mondo and mtn are **********, they are not intending to fix my account. They keep on giving me false promises.
BB
Bong B's updateReviewer Update
01 Oct 2021, 23:10I just regret the day I answered a phone call from Donaven Pillay, people should know that this guy is only hungry formoney(profits). He lies about sales over the phone, he doesn' care about customers needs...... when you receive the products it's not what you have ordered. When you return it, they keep the device and keeps on milking you money.
BB
Bong B's update01 Oct 2021, 23:10
Reviewer Update
I just regret the day I answered a phone call from Donaven Pillay, people should know that this guy is only hungry formoney(profits). He lies about sales over the phone, he doesn' care about customers needs...... when you receive the products it's not what you have ordered. When you return it, they keep the device and keeps on milking you money.
BB
Bong B's updateReviewer Update
01 Oct 2021, 23:11Donaven Pillay from MONDO and MTN give me a call to fix the mess you have put me through
BB
Bong B's update01 Oct 2021, 23:11
Reviewer Update
Donaven Pillay from MONDO and MTN give me a call to fix the mess you have put me through
BB
Bong B's updateReviewer Update
01 Oct 2021, 23:12Donaven Pillay from MONDO and MTN give me a call to fix the mess you have put me through
BB
Bong B's update01 Oct 2021, 23:12
Reviewer Update
Donaven Pillay from MONDO and MTN give me a call to fix the mess you have put me through
Mondo's replyOfficial
02 Oct 2021, 11:25Hi Bongiwe,
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note MTN has advised that the refund has been successfully processed on your MTN account.
You may contact MTN on 083135 to confirm.
Regards,
The Mondo Team
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note MTN has advised that the refund has been successfully processed on your MTN account.
You may contact MTN on 083135 to confirm.
Regards,
The Mondo Team
Mondo's reply02 Oct 2021, 11:25
Official
Hi Bongiwe,
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note MTN has advised that the refund has been successfully processed on your MTN account.
You may contact MTN on 083135 to confirm.
Regards,
The Mondo Team
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note MTN has advised that the refund has been successfully processed on your MTN account.
You may contact MTN on 083135 to confirm.
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
02 Oct 2021, 12:11That is not true, yesterday the 1st of October 2021 you deducted R10 325.74 in my account. I had to reverse the money from my bank. Which refund are you talking about? Don't forget you must still refund me the money you billed for the returned device.
BB
Bong B's update02 Oct 2021, 12:11
Reviewer Update
That is not true, yesterday the 1st of October 2021 you deducted R10 325.74 in my account. I had to reverse the money from my bank. Which refund are you talking about? Don't forget you must still refund me the money you billed for the returned device.
Mondo's replyOfficial
02 Oct 2021, 13:25 Hi Bongiwe,
We apologize for the inconvenience.
Please note our team will provide an update to you soon during business hours.
Regards,
The Mondo Team
We apologize for the inconvenience.
Please note our team will provide an update to you soon during business hours.
Regards,
The Mondo Team
Mondo's reply02 Oct 2021, 13:25
Official
Hi Bongiwe,
We apologize for the inconvenience.
Please note our team will provide an update to you soon during business hours.
Regards,
The Mondo Team
We apologize for the inconvenience.
Please note our team will provide an update to you soon during business hours.
Regards,
The Mondo Team
BB
Bong B's updateReviewer Update
05 Oct 2021, 16:17Mondo now your consultants call me to claim that I must pay the money, for what device? I don't have a contract with you. I returned the laptop. You can not claim that I owe you money for nothing. You are literally causing me depression for nothing, I am really tired now with this now. Yesterday you claimed the account has be closed and that I will be paid what is due to me, now your consultants claims that I owe money.
BB
Bong B's update05 Oct 2021, 16:17
Reviewer Update
Mondo now your consultants call me to claim that I must pay the money, for what device? I don't have a contract with you. I returned the laptop. You can not claim that I owe you money for nothing. You are literally causing me depression for nothing, I am really tired now with this now. Yesterday you claimed the account has be closed and that I will be paid what is due to me, now your consultants claims that I owe money.
BB
Bong B's updateReviewer Update
05 Oct 2021, 16:18This is really tiring
BB
Bong B's update05 Oct 2021, 16:18
Reviewer Update
This is really tiring
Mondo's replyOfficial
05 Oct 2021, 16:26Good day,
Please note that we are currently looking into your query.
Kindly note that we will provide you with feedback, within tomorrow.
Regards,
The Mondo Team
Please note that we are currently looking into your query.
Kindly note that we will provide you with feedback, within tomorrow.
Regards,
The Mondo Team
Mondo's reply05 Oct 2021, 16:26
Official
Good day,
Please note that we are currently looking into your query.
Kindly note that we will provide you with feedback, within tomorrow.
Regards,
The Mondo Team
Please note that we are currently looking into your query.
Kindly note that we will provide you with feedback, within tomorrow.
Regards,
The Mondo Team