Mtn and DSV biometric deliver service is a failure.

Ordered a cellphone via Mondo @MTN. Was told delivery will take place 16 Jan 24 ,DSV couriers came with device and I had to scan fingerprints/biometric, it didn't work and they took the device back..Prior to delivery I was to have ID and proof of adress, I had all when the delivery took place but now I couldn't get the device because of a dumb biometric machine that didn't work. What an inconvenience to say the least. Called dsv, they waiting on agent to approve..Called Mondo, whilst on the call and want to cancel the deal the call gets cut