SM
SBUSISO M

1 reviews | Active since Oct 2022

11 Oct 2022, 13:04

Mr. S

Number doesn't go through

0
Replies (6)
Mondo
Mondo's reply11 Oct 2022, 13:36
Official

Good day Sbusiso,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO284537
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply12 Oct 2022, 10:48
Official
Hi Sbusiso,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Mondo Contact Details: 
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***

Kind Regards,

The Mondo Team
Mondo
Mondo's reply14 Oct 2022, 14:19
Official
Hi Sbusiso,

Trust you are well.

As discussed with Mondo, please note that a cancellation request has been submitted to Telkom.

Due to the cancellation being requested within the cooling off period, you will not be liable to pay a cancellation fee.

Once cancellation is done, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply19 Oct 2022, 15:07
Official
Hi Sbusiso,

Trust you are well.

Please note that your Telkom cancellation is in progress.

We will keep you updated regarding your cancellation.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team 

Mondo
Mondo's reply26 Oct 2022, 16:04
Official
 Hi Sbusiso,
Trust you are well.
We do apologize for our delayed response.
Please note that your Telkom cancellation is in progress and we are awaiting an update from Telkom.
Due to this, your debit order has not been cancelled yet. This will only be cancelled once the line is cancelled.
Regards,
The Mondo Team 
Mondo
Mondo's reply04 Nov 2022, 12:34
Official
Hi Sbusiso,

Trust you are well.

Please note that your Telkom contract has been cancelled and there are no active Telkom contracts under your name.

For further queries related to your account, you may contact Telkom at 081180.

Your query will now be closed.

Regards,

The Mondo Team