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Simphiwe Z

1 reviews | Active since Mar 2021

31 Mar 2021, 22:20

Mr

Im so highly disapointed in your service,the data you service us with does not last and it forfaites

0
Replies (3)
Mondo
Mondo's reply01 Apr 2021, 08:04
Official
Hi Simphiwe,  We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated.  In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.  Your Case Number is:  RCO115388 Many thanks,  The Mondo Team
Mondo
Mondo's reply01 Apr 2021, 10:15
Official
Hi Simphiwe,  Thank you for sharing your experience with us.  Please note that we have attempted contacting you with no success.  Kindly advise what is the best possible time to contact you or please provide alternate contact details.  Regards,

The Mondo Team
Mondo
Mondo's reply06 Apr 2021, 09:34
Official
Hi Simphiwe,  Please note that our team has attempted contacting you with no success.  As per our records we have found that your upgrade was activated on 19-03-2021.  You would have received the prorate data for the first month.  As off the 01-04-2021 you would have received your full monthly bundle allocation.  Your query will be closed as you would have a better understanding of your allocation now.  Should you have any further queries, please feel free to call or email our team.  Regards,  The Mondo Team