AW
Allicia W
1 reviews | Active since Mar 2023
13 Mar 2023, 14:21
Most useless company
The most useless company I have ever dealt with.
I cancelled a contract in the begin of December 2022 and it is still not sorted!!! No one provides me feedback but at the end of each month they are happy to deduct more and more from my account. And someone definitely can’t do calculations because how can an contract of R500 per monthly (that has been cancelled) amount to R4000 over 3 months!!! Really???? Your customer service is shocking! I would rate you a zero if it allowed me to!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
13 Mar 2023, 15:05Hi Allicia,
Thank you for taking the time to write to us about your MTN query.
Please note that the cancellation was done.
A refund request has been sent to the MTN department for urgent assistance. Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that the cancellation was done.
A refund request has been sent to the MTN department for urgent assistance. Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Mar 2023, 15:05
Official
Hi Allicia,
Thank you for taking the time to write to us about your MTN query.
Please note that the cancellation was done.
A refund request has been sent to the MTN department for urgent assistance. Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that the cancellation was done.
A refund request has been sent to the MTN department for urgent assistance. Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 11:20Good Day Allicia,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 11:20
Official
Good Day Allicia,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team