MOST SHOCKING SERVICE - MONDO CONNECTIONS

Most shocking and disappointing level of service and professionalism.

I app**** online for a new contract on the 22nd of December 2021 on the Mondo website, I confirmed and submitted my order, 10min later I got contacted by a very friendly sales agent from Mondo to complete the order and credit verification, The lady confirmed that I was approved for a 24 month MTN voice and data contract including a Samsung Galaxy A52 5G device at R299.00pm x 24months, the sales agent advised that delivery will take place 3 to 10 working days. That evening I received my MTN order numbers with a Mondo sms track my order, I went on the Mondo website and when I typed my ID in it states that I have an open Vodacom order and a sales agent will contact me?? I immediatly sent an email to customer service with no reply and since today the system still shows an open Vodacom order. DSV Couriers delivered the my MTN Contract today 30 December 2021, I opened the package as I needed to confirm that its the correct order received, I was very confused as when I opened there was a Samsung Galaxy A12 with a MTN contract sim card, I advised the DSV driver that this was incorrect as I ordered a Samsung Galaxy A52 5G and he advised that I must go to the nearest MTN shop to exchange to the correct device ordered. I contacted Mondo customer service and they confirmed that a Samsung A52 5G phone was originally ordered and confirmed, but was changed the a Samsung Galaxy A12 (to one of the lowest Samsung Galaxy phones) due to NO stock on the Samsung Galaxy A52 5G and being charged the original contract rate that I app**** and approved for, the customer agent said that I should've been contacted by Mondo to advise the no stock on the Samsung A52 5G and provide alternative brands of phones equivalent to the Samsung A52 5G phone, I was never contacted nor was any correspondence received. The customer service agent advised that I need to go to the nearest MTN shop to in hand the device to obtain a reference number form the MTN shop that the device is still in original packaging, I need to call Mondo Customer care with the reference number to cancel the MTN contract. I told the customer agent that I don't want to cancel the contract but to exchange it to the device originally ordered or equivalent. I was ignored and was told that I can reapply only after the cancellation has been received and to start from scratch again to apply for a contract. I saw that there were 2 order numbers I asked to confirm what device was on the second order as DSV contacted me to confirm delivery 31 December 2021 and was advised that its only a sim card???? I asked if a device can he added to the second order and the guy said NO as the package was already at DSV, I requested for the second order to be cancelled and was advised that I can place a new order immediately and will be delivered next week. I placed a new order but still no response or call received from Mondo I do not want to cancel the MTN contract I want the phone I app**** for or a phone from another brand that is equivalent to the Samsung A52 5G phone not the cheapest entry level dumbass phone that was exchanged without my consent and approval.