1 reviews | Active since Nov 2016

24 Nov 2016, 11:29

Most pathetic service ever

<p>I received a call from Mondo internet providers asking me if I was interested in purchasing LTE internet. I wanted to make sure that we had the sufficient coverage so I was assisted by the sales rep and the manager and they did a check and told me that my area is covered by 4G network. Confirmed by both manager and sales rep I purchased the contract. A week later my modem arrived and set it up. After 3 days of having no signal I called Mondo and was told to call Telekom as they are their service providers and the problem is on their side. I was then informed by Telkom that there is no 4G coverage in our area. I have called Mondo about 15 times and spoken to numerous people there all giving me different stories. I have been struggling for more than 3 weeks now to get my contract cancelled and can not get it right. We have spoken to Gerraldean, Gugu, the supervisors, Kim and the list goes on. Do not use these guys ever as the service is totally unacceptable and useless. They ***** your money from you by selling you a product when there is no sufficient network coverage in your are. They are pathetic and it is a endless battle to get your contract cancelled. I am still fighting these people. </p>

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Replies (2)
Mondo
Mondo's reply24 Nov 2016, 11:44
Official

Good day Kyle,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply11 Jan 2017, 17:46
Official

Hello Kyle , Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***