NM
Neo M
1 reviews | Active since May 2021
29 Mar 2022, 19:56
More than 1 month wait, Horrible at dispatching promotion devices. Don't buy product with extras
Horrible for promotion devices.They dispatched the product more than a month late and i couldn't get the add in promotion advertised because the claim period lapsed and i was not informed that i would need to claim the extra tablet in the first place. Dont buy product which come with add on extras. You will not receive the extras mondo delivers late after their promotions have lapsed
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Replies (3)0
Replies (3)
Mondo's replyOfficial
29 Mar 2022, 20:01Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204161
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204161
Regards,
The Mondo Team
Mondo's reply29 Mar 2022, 20:01
Official
Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204161
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204161
Regards,
The Mondo Team
NM
Neo M's updateReviewer Update
03 Apr 2022, 14:32No one has been in touch yet
NM
Neo M's update03 Apr 2022, 14:32
Reviewer Update
No one has been in touch yet
Mondo's replyOfficial
06 Apr 2022, 08:39Hi Neo,
We do apologize for the delay.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 08:39
Official
Hi Neo,
We do apologize for the delay.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Regards,
The Mondo Team