pP
paulds P

1 reviews | Active since May 2016

16 May 2016, 06:14

MONTHS after terminating my service my account is still being debited each month

<p>Near the end of last year I got a sales call from Mondo. It was for what seemed to be a half decent deal, but after less than a month I realised that it wasn't necessarily what was promised and cancelled the service (my existing airtime had disappeared, the airtime I was supposed to receive disappeared after a day and I had many issues with having no cellular service at all). I even paid the additional cancellation fee.</p> <p> </p> <p>Yet here I am, more than half a year later ON A DIFFERENT SERVICE PROVIDER ALTOGETHER and still getting debited each month which is a real pain. I have attempted to make contact to resolve this a number of times with no success so I have subsequently resorted to utilising the Hello Peter service.</p> <p> </p> <p>Please make it stop!</p> <p> </p> <p> </p>

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Replies (2)
Mondo
Mondo's reply16 May 2016, 06:49
Official
Good day Mr. dos Santos, Thank you for raising your query with Mondo Customer Care. Kindly note that we are busy investigating your query and will revert with feedback ASAP. Please do not hesitate to contact us, should you have any further queries. Kind Regards Mondo Customer Care ***
Mondo
Mondo's reply18 May 2016, 12:49
Official

Good day Mr. dos Santos,

Thank you for raising your query with Mondo Customer Care.

As discussed with Jonathan Subban your query has been resolved and a credit will be passed.

Kind Regards

Mondo Customer Care ***