EA
Estelle A
1 reviews | Active since Sept 2019
26 Jan 2023, 16:16
Mono customer service is useless
I ordered a laptop that was delivered 3 weeks ago and biometrics failed, since then I have phoned Mondo numerous times requesting this to be sorted out but to no avail. I then ordered a cell phone and the same thing with delivery 1 day ago biometrics failed again so now today I received a call from courier to say they will deliver tomorrow but with biometrics system Realllyyyy Mondo what part of the biometrics keeps failing do you not understand. If you can't give customers support then close your doors. I will never recommend your services to anyone. Worst customer service ever.
I need assistance or I'm going to cancel contracts
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
26 Jan 2023, 16:29Hi Estelle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO338213
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO338213
Regards,
The Mondo Team
Mondo's reply26 Jan 2023, 16:29
Official
Hi Estelle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO338213
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO338213
Regards,
The Mondo Team
EA
Estelle A's updateReviewer Update
27 Jan 2023, 11:32Sure thing must be fairies that contacted me. Useless beyond. I am so disgusted with this level of service
EA
Estelle A's update27 Jan 2023, 11:32
Reviewer Update
Sure thing must be fairies that contacted me. Useless beyond. I am so disgusted with this level of service
EA
Estelle A's updateReviewer Update
27 Jan 2023, 11:32Sure thing must be fairies that contacted me. Useless beyond. I am so disgusted with this level of service
EA
Estelle A's update27 Jan 2023, 11:32
Reviewer Update
Sure thing must be fairies that contacted me. Useless beyond. I am so disgusted with this level of service
Mondo's replyOfficial
27 Jan 2023, 15:02Hi Estelle,
Trust you are well.
Please note that the biometric delivery method is used by DSV. We have escalated this to DSV.
Regards,
The Mondo Team
Trust you are well.
Please note that the biometric delivery method is used by DSV. We have escalated this to DSV.
Regards,
The Mondo Team
Mondo's reply27 Jan 2023, 15:02
Official
Hi Estelle,
Trust you are well.
Please note that the biometric delivery method is used by DSV. We have escalated this to DSV.
Regards,
The Mondo Team
Trust you are well.
Please note that the biometric delivery method is used by DSV. We have escalated this to DSV.
Regards,
The Mondo Team
EA
Estelle A's updateReviewer Update
27 Jan 2023, 15:18But I have asked for a otp method that mtn can do its been done before biometrics don't work it keeps failing. DSV say it's mtn, mtn say DSV one blames the other uselessnes at its best. Why can't a manage contact me.....
EA
Estelle A's update27 Jan 2023, 15:18
Reviewer Update
But I have asked for a otp method that mtn can do its been done before biometrics don't work it keeps failing. DSV say it's mtn, mtn say DSV one blames the other uselessnes at its best. Why can't a manage contact me.....
Mondo's replyOfficial
01 Feb 2023, 15:45Hi Estelle,
We do apologize for the inconvenience caused.
This has been sent to the relevant department and we are currently awaiting feedback.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
This has been sent to the relevant department and we are currently awaiting feedback.
Regards,
The Mondo Team
Mondo's reply01 Feb 2023, 15:45
Official
Hi Estelle,
We do apologize for the inconvenience caused.
This has been sent to the relevant department and we are currently awaiting feedback.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
This has been sent to the relevant department and we are currently awaiting feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Feb 2023, 13:59Hi Estelle,
Trust you are well.
Please note that the recent MTN application that was processed by Mondo, reflects as cancelled on the MTN system.
You may apply for a deal online or at an MTN store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application that was processed by Mondo, reflects as cancelled on the MTN system.
You may apply for a deal online or at an MTN store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply27 Feb 2023, 13:59
Official
Hi Estelle,
Trust you are well.
Please note that the recent MTN application that was processed by Mondo, reflects as cancelled on the MTN system.
You may apply for a deal online or at an MTN store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application that was processed by Mondo, reflects as cancelled on the MTN system.
You may apply for a deal online or at an MTN store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team