1 reviews | Active since Mar 2009
Money First! Customer Last!
It's is extremely difficult to contain my anger and frustration in dealing with MTN/Mondo. Despite better judgement we proceeded with an MTN data deal through telephone sales. We were told that we would be receiving a portable MIFI unit and we were assured of this by the telesales person. Although we wanted a written confirmation of the details of the contract as well as the terms and conditions, we were told it was not possible for this to be sent to us and the T&Cs could be downloaded from MTN website (which we investigated later and couldn't even find out which one of the hundreds of T&Cs would be applicable to us).
When the device and SIM was eventually delivered, our excitement was quickly turned into disappointment when a different device that did not match what was promised was delivered. Ever since that day, it has been a thoroughly painful journey with MTN/Mondo. We submitted the problem to MTN and have had no response. We've called MTN and was informed we had to speak to Mondo as it was not an MTN problem (surely you could have advised us of that in our first query?). We have called Mondo to which the interaction is not welcoming at all. We bought our own MIFI, only to be rudely informed that this SIM is not transferrable.
We are now stuck with an unusable contract for the next 24 months.
It is clear that MTN is only interested on our money. Customer service is clearly not a priority.
Thank you for writing to our team.
Please accept our apologies for the inconvenience caused. We are sorry to have disappointed you with our service. This is certainly not the way we do business.
Your query is currently being investigated and one of our dedicated consultants will be in contact with you during business hours to assist you further.
Reference Number: RCO119581
Regards,
The Mondo Team
Thank you for writing to our team.
Please accept our apologies for the inconvenience caused. We are sorry to have disappointed you with our service. This is certainly not the way we do business.
Your query is currently being investigated and one of our dedicated consultants will be in contact with you during business hours to assist you further.
Reference Number: RCO119581
Regards,
The Mondo Team
An investigation has been logged for the dispute raised.
Our team will provide the account holder feedback.
Regards,
The Mondo Team
An investigation has been logged for the dispute raised.
Our team will provide the account holder feedback.
Regards,
The Mondo Team
Feedback has been provided to the account holder.
She has advised that the device is returned to the store.
Our team is awaiting confirmation from the warehouse that this is returned, once confirmation is received we will submit the cancellation.
The account holder will be kept updated on the progress.
Regards,
The Mondo Team
Feedback has been provided to the account holder.
She has advised that the device is returned to the store.
Our team is awaiting confirmation from the warehouse that this is returned, once confirmation is received we will submit the cancellation.
The account holder will be kept updated on the progress.
Regards,
The Mondo Team
Our team is still awaiting confirmation from the warehouse that this is returned, once confirmation is received we will submit the cancellation.
The account holder will be kept updated on the progress.
Regards,
The Mondo Team
Our team is still awaiting confirmation from the warehouse that this is returned, once confirmation is received we will submit the cancellation.
The account holder will be kept updated on the progress.
Regards,
The Mondo Team
We have attempted contacting the account holder with no success.
Our team is still awaiting confirmation from the warehouse that this is returned, once confirmation is received we will submit the cancellation.
We have requested for the team to place priority on this
The account holder will be kept updated on the progress.
Regards,
The Mondo Team
We have attempted contacting the account holder with no success.
Our team is still awaiting confirmation from the warehouse that this is returned, once confirmation is received we will submit the cancellation.
We have requested for the team to place priority on this
The account holder will be kept updated on the progress.
Regards,
The Mondo Team
Thank you for keeping us informed of the progress, the effort is appreciated. Our interaction with Celimpilo (on the 18th May) was exceptional and is the type of interaction we were expecting from the start.
We hope to be able to have this resolved soon.
Regards,
Wes
Thank you for keeping us informed of the progress, the effort is appreciated. Our interaction with Celimpilo (on the 18th May) was exceptional and is the type of interaction we were expecting from the start.
We hope to be able to have this resolved soon.
Regards,
Wes
Thank you very much for sharing the above with us.
We strive to ensure we provide world class service to every customer we touch.
Our consultant Kim will continue to update Namhee until this matter is resolved.
Thank you for your patience.
Regards,
The Mondo Team
Thank you very much for sharing the above with us.
We strive to ensure we provide world class service to every customer we touch.
Our consultant Kim will continue to update Namhee until this matter is resolved.
Thank you for your patience.
Regards,
The Mondo Team
As per our discussion with the account holder, kindly note that the contract is no longer active on the MTN network.
This query is resolved and will be closed.
The account holder is welcome to call or email us if she requires any further assistance.
Regards,
The Mondo Team
As per our discussion with the account holder, kindly note that the contract is no longer active on the MTN network.
This query is resolved and will be closed.
The account holder is welcome to call or email us if she requires any further assistance.
Regards,
The Mondo Team