DD
Dave D
1 reviews | Active since Nov 2013
25 Mar 2022, 17:59
Mondo...who the heck is Mondo ?
Hi, I upgraded online with MTN. Now I hear they can not help me with a problem. I must contact Mondo.... (MTN ref ***) Who the heck is Mondo. I Have absolutely no idea who they are.... my contract is with MTN! My upgrade was done online on the 14th of March. Today, 25th and I have still not received the 20GB once off as promised. ?? How can MTN, on THEIR online update switch me to a third party. Surely there must be unnecessary costs involved !!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
25 Mar 2022, 21:06Good day Dave,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201559.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201559.
Regards,
The Mondo Team
Mondo's reply25 Mar 2022, 21:06
Official
Good day Dave,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201559.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201559.
Regards,
The Mondo Team
DD
Dave D's updateReviewer Update
29 Mar 2022, 21:23Still waiting for an answer.... My Contract is with MTN....where does MONDO come into the picture?
DD
Dave D's update29 Mar 2022, 21:23
Reviewer Update
Still waiting for an answer.... My Contract is with MTN....where does MONDO come into the picture?
DD
Dave D's updateReviewer Update
29 Mar 2022, 21:26Forgot to mention.... Can't even by data....
DD
Dave D's update29 Mar 2022, 21:26
Reviewer Update
Forgot to mention.... Can't even by data....
Mondo's replyOfficial
06 Apr 2022, 09:13Hi Dave,
Kindly note that Mondo is an approved trade partner to Vodacom, Telkom, and MTN.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Kindly note that Mondo is an approved trade partner to Vodacom, Telkom, and MTN.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 09:13
Official
Hi Dave,
Kindly note that Mondo is an approved trade partner to Vodacom, Telkom, and MTN.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Kindly note that Mondo is an approved trade partner to Vodacom, Telkom, and MTN.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team