JK
Johan K
1 reviews | Active since Sept 2011
29 Jan 2021, 09:59
Mondo/Vodacom misleading and dishonest
I was due for an upgrade, they phoned me, pretent they are Vodacom. Said my monthly fee should be reduced as my handset was paid off. I happily agreed, only to realize when 'my reward package' arrived that it is NOT VODACOM, MONTHLY FEES ARE NOT REDUCED, INSTEAD THEY TRIED TO SLIP AN SIM ONLY UPGRADE on all my lines past me..... The reward? A R50K discount at some or other university I never heard of...... All my children are grown up, I do not even have children that are going to University. Very misleading, not a trustworthy company at all. They claim Vodacom write their 'script' and told them what to say when they phoned. Vodacom and Mondo seem to be equally dishonest in this regards
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Replies (3)
Mondo's replyOfficial
29 Jan 2021, 10:49Hi Johan, Please note that we have made contact with the account holder.
An investigation has been logged and we will revert with feedback and resolution. Regards, The Mondo Team
An investigation has been logged and we will revert with feedback and resolution. Regards, The Mondo Team
Mondo's reply29 Jan 2021, 10:49
Official
Hi Johan, Please note that we have made contact with the account holder.
An investigation has been logged and we will revert with feedback and resolution. Regards, The Mondo Team
An investigation has been logged and we will revert with feedback and resolution. Regards, The Mondo Team
Mondo's replyOfficial
01 Feb 2021, 13:58Hi Johan, Please note that we have provided feedback to the account holder.
We have logged a request to uplift the vouchers and will submit reversals of the upgrades once the vouchers are collected.
We will continue to update customer
Regards, The Mondo Team
We have logged a request to uplift the vouchers and will submit reversals of the upgrades once the vouchers are collected.
We will continue to update customer
Regards, The Mondo Team
Mondo's reply01 Feb 2021, 13:58
Official
Hi Johan, Please note that we have provided feedback to the account holder.
We have logged a request to uplift the vouchers and will submit reversals of the upgrades once the vouchers are collected.
We will continue to update customer
Regards, The Mondo Team
We have logged a request to uplift the vouchers and will submit reversals of the upgrades once the vouchers are collected.
We will continue to update customer
Regards, The Mondo Team
JK
Johan K's updateReviewer Update
17 Feb 2021, 18:01Just for the record, we went in today to upgrade the lines and discovered that ONLY ONE UPGRADE WAS CANCELLED, not ALL 3 like we requested. Shame on you, would continue to warn anyone who would listen against you.
JK
Johan K's update17 Feb 2021, 18:01
Reviewer Update
Just for the record, we went in today to upgrade the lines and discovered that ONLY ONE UPGRADE WAS CANCELLED, not ALL 3 like we requested. Shame on you, would continue to warn anyone who would listen against you.