Mondo/Vodacom

on the 24 Sep 2021 i called to have *** number cancelled as the contract had ended, agent RW-TILUH001 advised that if i cancel the number will be reallocated. so the best way if i want to keep number is to keep me on a simcard contract which will be R55 a month.

to my surprise the agent upgraded my other lines as well that are only ending this year feb 2022, as to why did he upgrade those i don't understand. I've been calling and been sent from pillar to post with no assistance. this is not acceptable at all.

i also did not consent the agent to add extra cover, etc without my consent i mean how do you do that, i had to find out from a vodacom agent who advised that extra things have also been added hence my costs are so high.

i want to know why did you upgrade my other 2 lines *** and *** when then contract had not ended, when i specifically asked for the *** number