Mondo/Telkom incompetence

What an absolute disgrace. I was offered a Mobile Wifi package in late March, the consultant advised I'd receive the package in the next 48 hours but the package only arrived on the 7th of May after numerous enquiries.

I've now had this device for 5 days with zero connectivity. I contact Telkom only to be advised that Mondo facilitates the activation of SIM cards. A rather *********** Mondo consultant then gave me a number for my SIM card only to be later told by Telkom that this is a Prepaid number registered to someone else.

How has such a thing happened? I feel as though I'm being fed whatever drivel will get me off the phone without having my complaint resolved. Really considering cancelling the entire transaction altogether.