LP
Lucky P

1 reviews | Active since Mar 2020

18 Oct 2020, 07:40

MONDOTELKOM

They are debiting 149 from my bank account without my permission. I have no idea how they got my account details. I never even spoke to this company. I had no idea who they were. Just saw this uknown debit order.

0
Replies (8)
Mondo
Mondo's reply18 Oct 2020, 08:55
Official
Hi, 

We have received your query.

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team
LP
Lucky P's update18 Oct 2020, 12:59
Reviewer Update
I don't want your calls, all I want is you to stay away from my bank account. I don't know you, never spoke to you and have no idea who you are. You are *********. Stop *****ing people's monies.
Mondo
Mondo's reply18 Oct 2020, 15:22
Official
Hi, 

We have received your query.

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team
Mondo
Mondo's reply19 Oct 2020, 10:00
Official
Good day Lucky, 
Please note that we have attempted contacting you with regards to the above review however, we haven't been successful. 
Kindly respond to our email with alternate contact details as we would like to resolve this matter for you ASAP. 

Regards 

The Mondo Team 
Mondo
Mondo's reply20 Oct 2020, 08:54
Official
Good day Lucky, 
Please note that we have attempted contacting you with regards to the above review however, we haven't been successful. 
Kindly note that we have emailed DSV Couriers and requested that the delivery be cancelled.

We will revert with an update.

Regards 

The Mondo Team
Mondo
Mondo's reply23 Oct 2020, 13:16
Official
Good day Lucky, 
Thank you for chatting to our team.

As discussed with Kimona, please note that we have logged an investigation for the dispute raised.

Kindly forward the requested documentation to us ASAP.

We will revert with feedback.
Regards 

The Mondo Team
Mondo
Mondo's reply26 Oct 2020, 12:48
Official
Good day Lucky, 
As discussed with Kim, please note that we have submitted the cancellation for you.

We will revert with feedback.

Regards 

The Mondo Team
Mondo
Mondo's reply29 Oct 2020, 12:34
Official
Good day Lucky, 
As discussed with Kim, please note that your contract has been successfully cancelled and your query is resolved.

Should you have any further queries please feel free to call or email our team.

Regards 

The Mondo Team