RO
Ronel O
1 reviews | Active since Nov 2022
19 Nov 2022, 08:40
Mondo/Telkom deals
I app**** for a Telkom/ Mondo account. The debit order was already loaded on my bank and I received a phone call to confirm my application was approved, to date I am still waiting for the courier to contact me. I recieved an sms "Congratulations your Telkom application has been approved. You can easily track your application here: bit.ly/MondoTrack. Mondo", but when you open this it gives you a different message and you can not track anything.
I am really disgusted with this situation. When you contact telkom they are not even aware of this.
Thanx Mondo for misleading people!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
19 Nov 2022, 08:51Hi Ronel,
Thank you for taking the time to write to us about your Telkom application.
We do apologize for the inconvenience caused.
Please note that your order was processed on 07/11/2022 and due to a delay with the credit vet, your application was approved on 16/11/2022.
Kindly note that the admin fee is deducted after approval and before you receive the delivery. Kindly note that this is a once-off fee that is deducted in order to verify your banking details.
Delivery is done within 7-14 working days after the admin fee is deducted.
Case No: RCO304301
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom application.
We do apologize for the inconvenience caused.
Please note that your order was processed on 07/11/2022 and due to a delay with the credit vet, your application was approved on 16/11/2022.
Kindly note that the admin fee is deducted after approval and before you receive the delivery. Kindly note that this is a once-off fee that is deducted in order to verify your banking details.
Delivery is done within 7-14 working days after the admin fee is deducted.
Case No: RCO304301
Regards,
The Mondo Team
Mondo's reply19 Nov 2022, 08:51
Official
Hi Ronel,
Thank you for taking the time to write to us about your Telkom application.
We do apologize for the inconvenience caused.
Please note that your order was processed on 07/11/2022 and due to a delay with the credit vet, your application was approved on 16/11/2022.
Kindly note that the admin fee is deducted after approval and before you receive the delivery. Kindly note that this is a once-off fee that is deducted in order to verify your banking details.
Delivery is done within 7-14 working days after the admin fee is deducted.
Case No: RCO304301
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom application.
We do apologize for the inconvenience caused.
Please note that your order was processed on 07/11/2022 and due to a delay with the credit vet, your application was approved on 16/11/2022.
Kindly note that the admin fee is deducted after approval and before you receive the delivery. Kindly note that this is a once-off fee that is deducted in order to verify your banking details.
Delivery is done within 7-14 working days after the admin fee is deducted.
Case No: RCO304301
Regards,
The Mondo Team
Mondo's replyOfficial
08 Dec 2022, 11:40 Hi Ronel,
Trust you are well.
Please note that we have received stock of the device and the order is now with DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that we have received stock of the device and the order is now with DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 11:40
Official
Hi Ronel,
Trust you are well.
Please note that we have received stock of the device and the order is now with DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that we have received stock of the device and the order is now with DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Dec 2022, 09:34Hi Ronel,
Trust you are well.
We have found that you have received your recent Telkom order.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your recent Telkom order.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply13 Dec 2022, 09:34
Official
Hi Ronel,
Trust you are well.
We have found that you have received your recent Telkom order.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your recent Telkom order.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team