SR
Sheryl R
1 reviews | Active since Feb 2019
08 Feb 2019, 09:13
Mondo/Telkom Customer Care Disapppointment
I would like to express my utter disappointment in dealing with Telkom/Mondo regarding my mobile which I have not used for even a week that was sent in for repairs in DECEMBER, and mind you it is now FEBRUARY and I have not received ANY positive feedback about my device. I call and get more or less similar responses from the many consultants I have spoken to. I do not get any ref# to the calls for follow ups and of course every time I speak it is someone different as it is a call centre. I cannot understand how it can take OVER 2 full months to get feedback on whether or not they will be replacing my device or they can repair it. I will not suggest this network to deal with due to their many broken promises and VERY POOR/NO feedback. They are so very excellent at making promises though. Why give us false hope? Be straight, be honest, it will take your business a lot ****her. I can safely say that I will definitely NOT be using Mondo to upgrade any of my future contracts. Word of advice - DO NOT TRUST TELKOM/MONDO.
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
08 Feb 2019, 09:18Good Day,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply08 Feb 2019, 09:18
Official
Good Day,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
SR
Sheryl R's updateReviewer Update
08 Feb 2019, 11:13I pray I get to see what "urgency" means to you guys. The lady who contacted me did assure me I will get feedback soon.
Regards.
SR
Sheryl R's update08 Feb 2019, 11:13
Reviewer Update
I pray I get to see what "urgency" means to you guys. The lady who contacted me did assure me I will get feedback soon.
Regards.
Mondo's replyOfficial
08 Feb 2019, 11:18Good Day Sheryl,
As discussed with our consultant, we have placed priority on your query.
We have escalated this matter to the company who are assisting with repairing your device to advise on the status.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have placed priority on your query.
We have escalated this matter to the company who are assisting with repairing your device to advise on the status.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply08 Feb 2019, 11:18
Official
Good Day Sheryl,
As discussed with our consultant, we have placed priority on your query.
We have escalated this matter to the company who are assisting with repairing your device to advise on the status.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have placed priority on your query.
We have escalated this matter to the company who are assisting with repairing your device to advise on the status.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Feb 2019, 17:10Good Day Sheryl,
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have arranged for you to be compensated accordingly.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have arranged for you to be compensated accordingly.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
Mondo's reply12 Feb 2019, 17:10
Official
Good Day Sheryl,
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have arranged for you to be compensated accordingly.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have arranged for you to be compensated accordingly.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
Mondo's replyOfficial
19 Feb 2019, 17:20Good Day Sheryl,
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have requested that they prioritize this.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have requested that they prioritize this.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
Mondo's reply19 Feb 2019, 17:20
Official
Good Day Sheryl,
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have requested that they prioritize this.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
As discussed with our consultant, we are awaiting feedback from the network service provider on the status of your device.
We have requested that they prioritize this.
We will continue keeping you updated on the progress of your query.
Kind Regards,
Mondo Team
SR
Sheryl R's updateReviewer Update
22 Feb 2019, 14:31What does priority mean? I appreciate the credit that has been given to me, but this still does not solve my problem of having to deal with not having a working device. It should be possible to arrange for a complete cancellation of this contract with no extra fees charged to me so that I may walk into a store and get myself a new device because this is now an inconvenience to me. I cannot understand what the issue is that nobody can tell me what is the progress with the phone. It was a simple screen and battery issue. If it could not be replaced then why not just let me know? All this just doesn't make sense to me. I am losing my patience now after reading and hearing exactly the SAME thing over and over since I have sent out my post. I cannot even trust anymore that my device has even reached the relevant people to be assessed. How competent are these people who are dealing with these queries gosh. #disappointed
SR
Sheryl R's update22 Feb 2019, 14:31
Reviewer Update
What does priority mean? I appreciate the credit that has been given to me, but this still does not solve my problem of having to deal with not having a working device. It should be possible to arrange for a complete cancellation of this contract with no extra fees charged to me so that I may walk into a store and get myself a new device because this is now an inconvenience to me. I cannot understand what the issue is that nobody can tell me what is the progress with the phone. It was a simple screen and battery issue. If it could not be replaced then why not just let me know? All this just doesn't make sense to me. I am losing my patience now after reading and hearing exactly the SAME thing over and over since I have sent out my post. I cannot even trust anymore that my device has even reached the relevant people to be assessed. How competent are these people who are dealing with these queries gosh. #disappointed
SR
Sheryl R's updateReviewer Update
22 Feb 2019, 14:31What does priority mean? I appreciate the credit that has been given to me, but this still does not solve my problem of having to deal with not having a working device. It should be possible to arrange for a complete cancellation of this contract with no extra fees charged to me so that I may walk into a store and get myself a new device because this is now an inconvenience to me. I cannot understand what the issue is that nobody can tell me what is the progress with the phone. It was a simple screen and battery issue. If it could not be replaced then why not just let me know? All this just doesn't make sense to me. I am losing my patience now after reading and hearing exactly the SAME thing over and over since I have sent out my post. I cannot even trust anymore that my device has even reached the relevant people to be assessed. How competent are these people who are dealing with these queries gosh. #disappointed
SR
Sheryl R's update22 Feb 2019, 14:31
Reviewer Update
What does priority mean? I appreciate the credit that has been given to me, but this still does not solve my problem of having to deal with not having a working device. It should be possible to arrange for a complete cancellation of this contract with no extra fees charged to me so that I may walk into a store and get myself a new device because this is now an inconvenience to me. I cannot understand what the issue is that nobody can tell me what is the progress with the phone. It was a simple screen and battery issue. If it could not be replaced then why not just let me know? All this just doesn't make sense to me. I am losing my patience now after reading and hearing exactly the SAME thing over and over since I have sent out my post. I cannot even trust anymore that my device has even reached the relevant people to be assessed. How competent are these people who are dealing with these queries gosh. #disappointed
Mondo's replyOfficial
27 Feb 2019, 17:13Good Day Sheryl,
As discussed with our consultant, we have received feedback that the credit for the device has been approved.
We are working closely with our Telkom team to have this delivered to you ASAP.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have received feedback that the credit for the device has been approved.
We are working closely with our Telkom team to have this delivered to you ASAP.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply27 Feb 2019, 17:13
Official
Good Day Sheryl,
As discussed with our consultant, we have received feedback that the credit for the device has been approved.
We are working closely with our Telkom team to have this delivered to you ASAP.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have received feedback that the credit for the device has been approved.
We are working closely with our Telkom team to have this delivered to you ASAP.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
SR
Sheryl R's updateReviewer Update
28 Feb 2019, 08:16Thank you for keeping the query moving and getting results. The agent assisting me, Kimona Pillay, has been doing very well with follow up calls to me consistently. I am happy with this. She has been pushing as far as she can within her capability to get the required results. I appreciate this from her.
SR
Sheryl R's update28 Feb 2019, 08:16
Reviewer Update
Thank you for keeping the query moving and getting results. The agent assisting me, Kimona Pillay, has been doing very well with follow up calls to me consistently. I am happy with this. She has been pushing as far as she can within her capability to get the required results. I appreciate this from her.
Mondo's replyOfficial
01 Mar 2019, 16:44Good Day Sheryl,
As discussed with Kimona, we have submitted an urgent delivery request to the courier company.
We have requested that they call you before delivery as well.
We will follow up on this and keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with Kimona, we have submitted an urgent delivery request to the courier company.
We have requested that they call you before delivery as well.
We will follow up on this and keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply01 Mar 2019, 16:44
Official
Good Day Sheryl,
As discussed with Kimona, we have submitted an urgent delivery request to the courier company.
We have requested that they call you before delivery as well.
We will follow up on this and keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with Kimona, we have submitted an urgent delivery request to the courier company.
We have requested that they call you before delivery as well.
We will follow up on this and keep you updated on the progress of this.
Kind Regards,
Mondo Team
SR
Sheryl R's updateReviewer Update
04 Mar 2019, 11:31Thank you kindly Mondo Team.
SR
Sheryl R's update04 Mar 2019, 11:31
Reviewer Update
Thank you kindly Mondo Team.
Mondo's replyOfficial
06 Mar 2019, 17:12Good Day Sheryl,
As discussed with Kimona, you have received your new device and your query is now resolved.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Mondo Team
As discussed with Kimona, you have received your new device and your query is now resolved.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Mondo Team
Mondo's reply06 Mar 2019, 17:12
Official
Good Day Sheryl,
As discussed with Kimona, you have received your new device and your query is now resolved.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Mondo Team
As discussed with Kimona, you have received your new device and your query is now resolved.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Mondo Team
SR
Sheryl R's updateReviewer Update
19 Mar 2019, 15:06I would like to extend a very heart felt "thank you" to the wonderful agent of Rewards Co. Kimona Pillay who has assisted me so efficiently with my query. My experience with her was very pleasant as she had managed to calm me down and not only did she assure me that the matter will be resolved, but SHE MADE SURE that it was. She handled the enquiry all by herself and she was the only one I needed to speak with. She did constant follow up's even if there wasn't positive news at the time, which I was grateful for. I had received my new device which she had pushed for. I appreciate every bit of assistance from her and I commend her on a job well done. I am now back to being a satisfied customer. My faith in Mondo is still to be restored though. Let's see how it goes. :) Thank you!
SR
Sheryl R's update19 Mar 2019, 15:06
Reviewer Update
I would like to extend a very heart felt "thank you" to the wonderful agent of Rewards Co. Kimona Pillay who has assisted me so efficiently with my query. My experience with her was very pleasant as she had managed to calm me down and not only did she assure me that the matter will be resolved, but SHE MADE SURE that it was. She handled the enquiry all by herself and she was the only one I needed to speak with. She did constant follow up's even if there wasn't positive news at the time, which I was grateful for. I had received my new device which she had pushed for. I appreciate every bit of assistance from her and I commend her on a job well done. I am now back to being a satisfied customer. My faith in Mondo is still to be restored though. Let's see how it goes. :) Thank you!
Mondo's replyOfficial
11 Jan 2023, 14:39Mondo's reply11 Jan 2023, 14:39
Official