SS
Siyabonga S

1 reviews | Active since Jun 2023

20 Jun 2023, 22:00

Mondo(Telkom)

I have had a sim-only contract with Telkom via Mondo for more than a year now, and it happens that I lose my phone along with the sim card, so I decided to call in and ask for a replacement sim since they continued billing me even though I was nolonger using the data.

Their reply was, I should send an email stating what is it that I need along with my bank statement as proof that they are still debiting from my bank account, and I did. It has been over 3 months now without any contact or help from them yet they are still debiting from my bank account every month.

Mondo, Rewards.co 2 Ncondo place Umhlanga Durban šŸ‘ŽšŸ‘ŽšŸ‘Ž!!!

0
Replies (1)
Mondo
Mondo's reply21 Jun 2023, 08:31
Official
Hi Siyabonga,

Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO411522

Regards, 

The Mondo Team