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Laverne A

1 reviews | Active since Jul 2013

05 Jul 2019, 18:48

Mondo's poor service and unhelpful staff

I have never experienced such bad service! They couldn't even activate my account. I called every day twice a day and all they could say was we escalated it to activations and then telkom. 3 weeks without connectivity and still nothing to date! I've requested a cancellation.

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Replies (5)
Mondo
Mondo's reply08 Jul 2019, 08:25
Official
Good Day Laverne,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply08 Jul 2019, 16:56
Official
Good Day Laverne,

Kindly respond to our email with your details in order to process the refund.

Also, please fill out the details on the email for the collection to be done.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply11 Jul 2019, 16:42
Official
Good Day Laverne,

As per your request, we have arranged for you to be credited the admin fee.

We have also made arrangements to have you r package uplifted.
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply17 Jul 2019, 10:45
Official
Good Day Laverne,

As per your discussion with our consultant, please note that the collection has been re-booked with the courier company.

We will keep you updated on the progress of this.
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply22 Jul 2019, 11:42
Official
Good Day Laverne,

As per your discussion with our consultant, please note that we have received your package and your application has been successfully cancelled.

Your query is now resolved.

Should you have any further queries please feel free to call us or email us. 
Kind Regards, 

Mondo Team