TB
Trevor B

1 reviews | Active since Dec 2023

13 Dec 2023, 17:15

Mondo's Poor Service

I am truly disappointed in mondo.co.za's services. I initially app**** for a cellphone device contract, and it was approved. I was informed that my order would take 3 to 5 working days, but it was later changed to 7 to 10 working days. Although the application was approved by November 23, 2023, due to Mondo's lack of honesty, I request they cancel my order since they made me wait for 20 days, not to mention their poor communication, including their customer care. My advice to anyone considering applications through Mondo is to avoid it, as they will likely regret it. Mondo has wasted my time and resources in trying to contact them, and it's evident why—they don't have direct customer care contacts listed anywhere except for an email that they don't respond to. Please help me spread the word about Mondo's poor service.

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Replies (2)
Mondo
Mondo's reply13 Dec 2023, 18:26
Official
Hi Trevor,
 
Thank you for taking the time to write to us about your MTN application. 
 
We are terribly sorry for the inconvenience and frustration this has caused.
Due to the high demand of the iPhone Apple_15 Pro Max there was a delay in delivery of your MTN order as stock is limited.

Our MTN sales team will be in contact with you regarding your application.
   
Regards, 
The Mondo Team  
TB
Trevor B's update13 Dec 2023, 18:36
Reviewer Update
Contact me to specify exactly what I have repeatedly asked for assistance with. You have failed to address my query, and now you want to contact me after your customer care representatives consistently diverted and dropped calls. This situation has truly frustrated me, and I regret placing my trust in your service due to its poor quality.