TR
Tinira R
1 reviews | Active since Feb 2019
19 Apr 2021, 16:04
Mondo's pathetic service!!!!!
These people have extremely pathetic service. I app**** for a contract over a week ago. I received a call from an agent who said she couldn't assist as she is on an old system and that she would get another agent to call me. Ever since a week ago I have been calling every day and I'm constantly told that my query has been escalated. Till this point nobody has contacted me. It's well over a week. The most pathetic service.
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Replies (3)
Mondo's replyOfficial
19 Apr 2021, 16:11Hi Tinira, Many thanks for reaching out to us. We sincerely apologize for your experience.
We can assure you that this is not what our brand stands for nor how we conduct our business.
Your query has been escalated to the necessary department, and this will be investigated. We will get one of our Customer Care Consultant to contact you and assist with your query. Regards, The Mondo Team
We can assure you that this is not what our brand stands for nor how we conduct our business.
Your query has been escalated to the necessary department, and this will be investigated. We will get one of our Customer Care Consultant to contact you and assist with your query. Regards, The Mondo Team
Mondo's reply19 Apr 2021, 16:11
Official
Hi Tinira, Many thanks for reaching out to us. We sincerely apologize for your experience.
We can assure you that this is not what our brand stands for nor how we conduct our business.
Your query has been escalated to the necessary department, and this will be investigated. We will get one of our Customer Care Consultant to contact you and assist with your query. Regards, The Mondo Team
We can assure you that this is not what our brand stands for nor how we conduct our business.
Your query has been escalated to the necessary department, and this will be investigated. We will get one of our Customer Care Consultant to contact you and assist with your query. Regards, The Mondo Team
TR
Tinira R's updateReviewer Update
19 Apr 2021, 16:27This response is exactly the same response from the rest of the Mondo team. When I call everyday I get the same response '' your query has been escalated, we will get sales to get back to you''. And at the end of the day no results. Completely pathetic and useless.
TR
Tinira R's update19 Apr 2021, 16:27
Reviewer Update
This response is exactly the same response from the rest of the Mondo team. When I call everyday I get the same response '' your query has been escalated, we will get sales to get back to you''. And at the end of the day no results. Completely pathetic and useless.
Mondo's replyOfficial
23 Apr 2021, 14:54Hi Tinira, Please note that our sales team has contacted you and you have decided to do the contract in store.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to email or call the customer. Regards, The Mondo Team
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to email or call the customer. Regards, The Mondo Team
Mondo's reply23 Apr 2021, 14:54
Official
Hi Tinira, Please note that our sales team has contacted you and you have decided to do the contract in store.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to email or call the customer. Regards, The Mondo Team
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to email or call the customer. Regards, The Mondo Team