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Mubeen M

1 reviews | Active since Apr 2023

11 Apr 2023, 14:13

Mondo's Pathetic Customer Service

I upgraded my contract with them. I was told i will receive minutes and this was verified on their voice recording. It shows on my invoice that minutes have been loaded. But i have not received any minutes since my contract started in December 22. Mondo have indicated that they loaded it correctly on their side and that its an MTN issue and i should contact 135. But MTN customer care is sending me back to Mondo. Complete nightmare going back and forths for many times now. MTN is has been charging me for all those calls which my minutes suppose to cover. Please i ask you to really think carefully based on this thread and that your time is valuable. They could have just cancelled and reinstated the contract to fix the issue or help place me on a different package, but they are not even recognising that it is an issue.

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Replies (6)
Mondo
Mondo's reply11 Apr 2023, 14:26
Official
Hi  Mubeen,

 Thank you for taking the time to write to us about your MTN  query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

 We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO378521 

Regards, 

The Mondo Team
MM
Mubeen M's update11 Apr 2023, 14:32
Reviewer Update
Thank you , I ask that all potential customers keep their eyes on this thread so they can know if they are in safe hands, thanks.
Mondo
Mondo's reply11 Apr 2023, 18:06
Official
Hi  Mubeen,

 Thank you for taking the time to write to us about your MTN  query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

 We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO378521 

Regards, 

The Mondo Team
MM
Mubeen M's update20 Apr 2023, 12:21
Reviewer Update
No one has contacted me since the above message was sent.
Mondo
Mondo's reply24 Apr 2023, 15:47
Official
Hi Mubeen,

Trust you are well.

Thank you for reaching out to us.

Please note that your query has been logged with MTN and we are awaiting feedback.

Once we receive feedback, you will be advised accordingly.

Regards,

The Mondo Team
MM
Mubeen M's update24 Apr 2023, 19:46
Reviewer Update
Thank you, Will continue to wait patiently on your response and note all the response times at the end of this thread.