MONDO'S AGENT ********* BEHAVIOUR WITH NO SUPPORT FROM MTN

On 26 April I got a call from a lady (who represented herself that she is calling from MTN) to inform me one of my six MTN contracts is due for an upgrade. After she relayed the terms I agreed to the upgrade as based on what was presented it was a better deal. I subsequently found out some very critical terms were not disclosed and for the first time every our family has run out of data. I have since the 11th of May 2021 tried to resolve this with MTN through 30+ calls, countless emails and two visits to MTN stores and to this day no-one can resolve the issue - I am sent from pillar to post and emails are responded to with non-sensical irrelevant responses or automated and it is clear no one takes accountability and applies themselves to the issue. It is clear MTN is out to frustrate the process until I give up. It should be noted that I found out later the call was actually from Mondo - and they are equally as ********* in all of their actions. I will be posting this complain linking Mondo as well. I have been a client of MTN since 1995 with the same number - I am completely flabbergasted at how shocking their and Mondo's service is - problem is (and MTN knows this) - I can do nothing as I am sure their competition is just as pathetic - we are being held ransom to this kind of Company incompetence and lack of ethics.