1 reviews | Active since Jan 2016
Mondo/RewardsCo/MTN - <Misleading, Sacmmers ...NIGHTMARE
I entered into an MTN 5g LTE contract through Mondo but on delivery discovered it was actually a 4G contract. I cancelled the contract during the 10day cooling off period and providing the necessary ref number to various parties. Despite following the correct cancellation process on my side, Mondo and MTN did not. I continued to be debited until Feb 2023. Finally on 13 Mar the cancellation request was finally processed and I received a ref number. I am still waiting for my refund. I phone Mondo every two and the stock standard response is " We are awaiting feedback from MTN. We will have our manager send an escalation email" . This has been going on for 10 months.
I did query MTN but I was told Mondo need to resolve the issue.
The refund is over R6000 and MTN is banking the interest. It is negligible on their books but not mine!
The after sales service is pathetic. Call center agents are not equipped to handle any query not on script. This has left a bitter taste in my mouth and I will not be taking up any future tele sales offering.
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Your credit request is being prioritized and it has been sent to higher management at MTN. We will keep you uipdated.
Your Case Number is: RCO449391.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Your credit request is being prioritized and it has been sent to higher management at MTN. We will keep you uipdated.
Your Case Number is: RCO449391.
Regards,
The Mondo Team
Do you honestly think I am going to enter into another agreement with your company after this experience?
To get my money back I now have to contact MTN for a refund. This is a joke! None of this was explained when I entered to the contract.
I do feel for the agents trying to making an honest living from telemarketing but this experience has taught me do business in person.
Do you honestly think I am going to enter into another agreement with your company after this experience?
To get my money back I now have to contact MTN for a refund. This is a joke! None of this was explained when I entered to the contract.
I do feel for the agents trying to making an honest living from telemarketing but this experience has taught me do business in person.
Trust you are well,
We have also requested for MTN to pass the credit into your bank account and we will keep you updated.
You may also contact the billing department to speed up the process.
Due to the above your query is now closed.
Regards,
The Mondo Team
Trust you are well,
We have also requested for MTN to pass the credit into your bank account and we will keep you updated.
You may also contact the billing department to speed up the process.
Due to the above your query is now closed.
Regards,
The Mondo Team