ZM
Zilungile M

1 reviews | Active since Nov 2020

01 Nov 2020, 16:18

Mondo/Rewardsco is Big ****

If you’re thinking of taking a contract and you’re told that Mondo will do the sales on behalf of MTN/ Vodacom or whichever other network that they do sales. I regret taking a contract though them because they work with another company called Rewardsco. If you check Rewardsco Facebook page on their post about MTN on July 04, 2020. Read the comments on the service that they provide, it’s totally disgusting. I took an MTN data contract through them which I cancelled within the 10 day period but it has been months trying to cancel it and they’re telling me that the matter will be escalated. I got billed by MTN for data that I didn’t receive. I’ve been calling, sending email and anything possible to get their attention but nothing has been done, both at Mondo/Rewardsco and MTN.

0
Replies (3)
Mondo
Mondo's reply01 Nov 2020, 21:27
Official
Good day, 

We have received your query. 

Kindly note you have reached us outside of our operating hours. One of our dedicated consultants will be in contact with you on Monday.

Regards 
The Mondo Team 
Mondo
Mondo's reply02 Nov 2020, 11:21
Official
Good day, 

Kindly note that we have attempted contacting you with no success.

Please advise what is the best possible time to contact you.

Regards, 

The Mondo Team 
Mondo
Mondo's reply05 Nov 2020, 14:12
Official
Good day, 

Kindly note that your line is deactivated. 

We have escalated the refund query to MTN and will revert with feedback.

Regards, 

The Mondo Team