Mondo...never ever renew your cell contract with them. They are ***** and have the worst customer service...!!!

Item: Mondo
Rating: 1
Author: riad R

Please people do not ever take out or renew your cell contracts with Mondo.

They act on behalf of the cell providers to renew contracts.

They called me to renew my cell contract and have **** about what I will receive.

They are ***** and have the worst customer service ever....!!!

It has been 2 months now with me spending almost 1 hour a week to hold on to speak to someone and being promised to have it resolved within 48 hours and I am still waiting....!!!

Please be aware and never deal with these type of *****....!!!!

Helpful (0)

Replies (3)

riad R's updateReviewer Update

04 Mar 2021, 09:07

Is that the same call I have been waiting for the last 2 months??

Let's hope i receive feedback today.

If not I'm seriously done with you guys...!!!

riad R's update04 Mar 2021, 09:07

Reviewer Update

Is that the same call I have been waiting for the last 2 months??

Let's hope i receive feedback today.

If not I'm seriously done with you guys...!!!

Mondo's replyOfficial

04 Mar 2021, 10:04

Hi Riad,

As discussed with Phindile, we are looking into your query and have escalated it for a resolution.

Feedback will be provided once received.

Regards,

Mondo Team

Mondo's reply04 Mar 2021, 10:04

Official

Hi Riad,

As discussed with Phindile, we are looking into your query and have escalated it for a resolution.

Feedback will be provided once received.

Regards,

Mondo Team

Mondo's replyOfficial

05 Mar 2021, 09:32

Hi Riad,

As discussed with Phindile, kindly note your early upgrade were processed successfully.

Please send us a copy of your statement towards the end of the month in order for us to request for your early upgrade fees to be wavered.

This query is now closed.

Regards,

Mondop Team

Mondo's reply05 Mar 2021, 09:32

Official