1 reviews | Active since Jul 2022
MONDO/MTN TELECOMS
Worst services ever and now *****ing my money!!! Mondo sales phoned me for MTN contract. They promised me LTE contract with inverter. LTE router came with NO inverter. On the same day 6July 2022 I received equipment I returned everything to MTN as Mondo agents required. They say NO PAYMENT if you cancel within 10days of receiving equipment. I provided agents with the IRMS ref from MTN as they requested and still MONDO deducts money from my account and I still receive messages that they are going to debit me monthly. When you phone MONDO MTN *** they always have excuses and it doesn't get sorted, they see on the system that I phoned and that the IRMS ref is showing but still they deducted money from my account. WHAT CAN BE DONE ABOUT THIS!!! I will advise against their services.
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance. Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO255579
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance. Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO255579
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team