vW
victor W
1 reviews | Active since Aug 2021
31 Aug 2021, 11:29
Mondo/MTN - poor customer service
i upgraded to the incorrect package on MTN - the package was meant for a Home device which was not specified on the upgrade details - my cellphone has no network since the 6th of august and its almost September. i have called emailed , chatted to a Bot online - went to the Mtn Store numerous times but the only response i get is that its in progress and i need to await for feedback - its been 25 days now without my cellphone basically
Helpful (0)
Replies (13)0
Replies (13)
Mondo's replyOfficial
31 Aug 2021, 11:34Hi Victor,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133739
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133739
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 11:34
Official
Hi Victor,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133739
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133739
Regards,
The Mondo Team
vW
victor W's updateReviewer Update
31 Aug 2021, 11:49Thanks Mondo Team
i accept the apology and await the feedback
regards
i accept the apology and await the feedback
regards
vW
victor W's update31 Aug 2021, 11:49
Reviewer Update
Thanks Mondo Team
i accept the apology and await the feedback
regards
i accept the apology and await the feedback
regards
Mondo's replyOfficial
31 Aug 2021, 11:51Hi Victor,
Trust you are well.
You are welcome.
Kindly note that we will be in contact with you before COB today.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Kindly note that we will be in contact with you before COB today.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 11:51
Official
Hi Victor,
Trust you are well.
You are welcome.
Kindly note that we will be in contact with you before COB today.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Kindly note that we will be in contact with you before COB today.
Regards,
The Mondo Team
vW
victor W's updateReviewer Update
31 Aug 2021, 12:04Thanks it will be much much appreciated
Regards
Regards
vW
victor W's update31 Aug 2021, 12:04
Reviewer Update
Thanks it will be much much appreciated
Regards
Regards
Mondo's replyOfficial
31 Aug 2021, 12:25Hi Victor,
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
We will keep you updated.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
We will keep you updated.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 12:25
Official
Hi Victor,
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
We will keep you updated.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
We will keep you updated.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
vW
victor W's updateReviewer Update
03 Sept 2021, 12:59hi Mondo team - my problem still hasnt been resolved - MTN debited my account nicely but i still have no network - i contacted Mondo again today after 3 days and i get the same response as the first time i contacted them - (Please note that as per our record, your query has been escalated and once feedback is provided, you will be updated .) mondo team
vW
victor W's update03 Sept 2021, 12:59
Reviewer Update
hi Mondo team - my problem still hasnt been resolved - MTN debited my account nicely but i still have no network - i contacted Mondo again today after 3 days and i get the same response as the first time i contacted them - (Please note that as per our record, your query has been escalated and once feedback is provided, you will be updated .) mondo team
Mondo's replyOfficial
03 Sept 2021, 13:20Good day,
We do apologize for the inconvenience caused.
We are currently working on your query.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
We are currently working on your query.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 13:20
Official
Good day,
We do apologize for the inconvenience caused.
We are currently working on your query.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
We are currently working on your query.
Regards,
The Mondo Team
vW
victor W's updateReviewer Update
03 Sept 2021, 13:26your team have been saying that since the 6th of august 2021 - at least say something different
vW
victor W's update03 Sept 2021, 13:26
Reviewer Update
your team have been saying that since the 6th of august 2021 - at least say something different
Mondo's replyOfficial
03 Sept 2021, 13:29Hi Victor,
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
An urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
An urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 13:29
Official
Hi Victor,
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
An urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query has been escalated to the relevant department for urgent assistance.
An urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
vW
victor W's updateReviewer Update
03 Sept 2021, 14:40thanks
vW
victor W's update03 Sept 2021, 14:40
Reviewer Update
thanks
Mondo's replyOfficial
03 Sept 2021, 14:45Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 14:45
Official
Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
vW
victor W's updateReviewer Update
03 Sept 2021, 16:26thank you Mondo Team and MTN - my contract is sorted finally
regards
regards
vW
victor W's update03 Sept 2021, 16:26
Reviewer Update
thank you Mondo Team and MTN - my contract is sorted finally
regards
regards
Mondo's replyOfficial
03 Sept 2021, 16:41Hi Victor,
Trust you are well.
You are welcome.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 16:41
Official
Hi Victor,
Trust you are well.
You are welcome.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team