CA
CJ A
1 reviews | Active since Apr 2018
02 Dec 2021, 15:36
Mondo/MTN Nightmare
MTN and Mondo clearly do not care if they stuff up an innocent person's credit. I'm STILL struggling with them since SEPTEMBER!!! I've had to contact my bank to have nearly R2000 refunded to me, since I contacted them and got no help whatsoever. I contacted them on the first of November to have my banking and personal details removed from my account, due to their incompetence and *****ing of my money. When I contact MTN, they refer me to Mondo and vice versa. Last week Friday, I chatted to an agent named Zamokuhle at Mondo who told me he/she will set my case on follow up and contact me. It's Thursday already and I've heard NADA.
I received an SMS that my "services" (WHICH I DON'T HAVE) will be stopped and my case will be handed over to the credit bureau if I don't may MTN/Mondo with MY MONEY for a service that I don't have.
I am fed up and find this shameful. Nearly 4 months of this nonsense and still getting nowhere. All I get is radio silence from both companies.
Helpful (0)
Replies (19)0
Replies (19)
Mondo's replyOfficial
02 Dec 2021, 16:57Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157956
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157956
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 16:57
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157956
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157956
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
02 Dec 2021, 20:32Good evening,
This is now the 3rd "RC" reference number I have received since September.
What happened to previous case numbers RCO133965 and
RCO139718?
These include the one I received last week.
We only receive case numbers, but see no action.
I'd honestly be surprised if something actually happens, since I've heard and seen that numerous other customers have these ongoing cases. It's genuinely frustrating and disappointing to say the least.
Regards,
CJ
This is now the 3rd "RC" reference number I have received since September.
What happened to previous case numbers RCO133965 and
RCO139718?
These include the one I received last week.
We only receive case numbers, but see no action.
I'd honestly be surprised if something actually happens, since I've heard and seen that numerous other customers have these ongoing cases. It's genuinely frustrating and disappointing to say the least.
Regards,
CJ
CA
CJ A's update02 Dec 2021, 20:32
Reviewer Update
Good evening,
This is now the 3rd "RC" reference number I have received since September.
What happened to previous case numbers RCO133965 and
RCO139718?
These include the one I received last week.
We only receive case numbers, but see no action.
I'd honestly be surprised if something actually happens, since I've heard and seen that numerous other customers have these ongoing cases. It's genuinely frustrating and disappointing to say the least.
Regards,
CJ
This is now the 3rd "RC" reference number I have received since September.
What happened to previous case numbers RCO133965 and
RCO139718?
These include the one I received last week.
We only receive case numbers, but see no action.
I'd honestly be surprised if something actually happens, since I've heard and seen that numerous other customers have these ongoing cases. It's genuinely frustrating and disappointing to say the least.
Regards,
CJ
Mondo's replyOfficial
06 Dec 2021, 10:48Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply06 Dec 2021, 10:48
Official
Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
13 Dec 2021, 09:02Good morning
I trust you're well.
It has now been 5 working days since your last reply and 7 working days since my query appears to have been escalated.
I haven't received any communication/feedback outside of Hello Peter, therefore I kindly ask for an update.
I don't want to go into the new year struggling with this issue.
Thanks
I trust you're well.
It has now been 5 working days since your last reply and 7 working days since my query appears to have been escalated.
I haven't received any communication/feedback outside of Hello Peter, therefore I kindly ask for an update.
I don't want to go into the new year struggling with this issue.
Thanks
CA
CJ A's update13 Dec 2021, 09:02
Reviewer Update
Good morning
I trust you're well.
It has now been 5 working days since your last reply and 7 working days since my query appears to have been escalated.
I haven't received any communication/feedback outside of Hello Peter, therefore I kindly ask for an update.
I don't want to go into the new year struggling with this issue.
Thanks
I trust you're well.
It has now been 5 working days since your last reply and 7 working days since my query appears to have been escalated.
I haven't received any communication/feedback outside of Hello Peter, therefore I kindly ask for an update.
I don't want to go into the new year struggling with this issue.
Thanks
Mondo's replyOfficial
13 Dec 2021, 09:07Good day,
Please note that we are currently awaiting feedback.
We do apologize for the delay,.
Regards,
The Mondo Team
Please note that we are currently awaiting feedback.
We do apologize for the delay,.
Regards,
The Mondo Team
Mondo's reply13 Dec 2021, 09:07
Official
Good day,
Please note that we are currently awaiting feedback.
We do apologize for the delay,.
Regards,
The Mondo Team
Please note that we are currently awaiting feedback.
We do apologize for the delay,.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
20 Dec 2021, 08:29Yet another Monday, and still no response.
It's been THREE weeks since I posted my review and the issue was "escalated" and still NOTHING. What is happening at Mondo and MTN? This is ridiculous!
It's been THREE weeks since I posted my review and the issue was "escalated" and still NOTHING. What is happening at Mondo and MTN? This is ridiculous!
CA
CJ A's update20 Dec 2021, 08:29
Reviewer Update
Yet another Monday, and still no response.
It's been THREE weeks since I posted my review and the issue was "escalated" and still NOTHING. What is happening at Mondo and MTN? This is ridiculous!
It's been THREE weeks since I posted my review and the issue was "escalated" and still NOTHING. What is happening at Mondo and MTN? This is ridiculous!
Mondo's replyOfficial
29 Dec 2021, 14:08Good day,
As per the MTN system, it reflects that your have been assisted by MTN direct regarding your query.
For further enquiries, you may contact MTN for further assistance.
Regards,
The Mondo Team
As per the MTN system, it reflects that your have been assisted by MTN direct regarding your query.
For further enquiries, you may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply29 Dec 2021, 14:08
Official
Good day,
As per the MTN system, it reflects that your have been assisted by MTN direct regarding your query.
For further enquiries, you may contact MTN for further assistance.
Regards,
The Mondo Team
As per the MTN system, it reflects that your have been assisted by MTN direct regarding your query.
For further enquiries, you may contact MTN for further assistance.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
29 Dec 2021, 14:54Hi
Just to correct you and MTN:
I have NOT been assisted.
I went to an MTN store, was advised to call 135 for the hundredt time.
An *********** agent named Karabo told me I don't have a contract, but she saw that I have nearly R900 to pay, despiteme giving her over 10 reference numbers.
I therefore decided to pay the money (for a contract that I DID NOT and DO NOT have, to stop having to struggle with Mondo&MTN's incompetence and your need to ruin my credit score. It's sad, how you "assist" your customers.
I would advise you and MTN to work on your accountability and advise anyone who considers opening a contract or even upgrading, to think again.
Genuinely disappointing.
Just to correct you and MTN:
I have NOT been assisted.
I went to an MTN store, was advised to call 135 for the hundredt time.
An *********** agent named Karabo told me I don't have a contract, but she saw that I have nearly R900 to pay, despiteme giving her over 10 reference numbers.
I therefore decided to pay the money (for a contract that I DID NOT and DO NOT have, to stop having to struggle with Mondo&MTN's incompetence and your need to ruin my credit score. It's sad, how you "assist" your customers.
I would advise you and MTN to work on your accountability and advise anyone who considers opening a contract or even upgrading, to think again.
Genuinely disappointing.
CA
CJ A's update29 Dec 2021, 14:54
Reviewer Update
Hi
Just to correct you and MTN:
I have NOT been assisted.
I went to an MTN store, was advised to call 135 for the hundredt time.
An *********** agent named Karabo told me I don't have a contract, but she saw that I have nearly R900 to pay, despiteme giving her over 10 reference numbers.
I therefore decided to pay the money (for a contract that I DID NOT and DO NOT have, to stop having to struggle with Mondo&MTN's incompetence and your need to ruin my credit score. It's sad, how you "assist" your customers.
I would advise you and MTN to work on your accountability and advise anyone who considers opening a contract or even upgrading, to think again.
Genuinely disappointing.
Just to correct you and MTN:
I have NOT been assisted.
I went to an MTN store, was advised to call 135 for the hundredt time.
An *********** agent named Karabo told me I don't have a contract, but she saw that I have nearly R900 to pay, despiteme giving her over 10 reference numbers.
I therefore decided to pay the money (for a contract that I DID NOT and DO NOT have, to stop having to struggle with Mondo&MTN's incompetence and your need to ruin my credit score. It's sad, how you "assist" your customers.
I would advise you and MTN to work on your accountability and advise anyone who considers opening a contract or even upgrading, to think again.
Genuinely disappointing.
Mondo's replyOfficial
29 Dec 2021, 15:33Good day,
Please note that there is no outstanding balance which reflects on MTN's system.
Regards,
The Mondo Team
Please note that there is no outstanding balance which reflects on MTN's system.
Regards,
The Mondo Team
Mondo's reply29 Dec 2021, 15:33
Official
Good day,
Please note that there is no outstanding balance which reflects on MTN's system.
Regards,
The Mondo Team
Please note that there is no outstanding balance which reflects on MTN's system.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
29 Dec 2021, 22:18Of course it doesn't reflect. I paid it!
CA
CJ A's update29 Dec 2021, 22:18
Reviewer Update
Of course it doesn't reflect. I paid it!
Mondo's replyOfficial
31 Dec 2021, 08:53Good day,
Please note that you may contact MTN for further assistance.
Regards,
The Mondo Team
Please note that you may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply31 Dec 2021, 08:53
Official
Good day,
Please note that you may contact MTN for further assistance.
Regards,
The Mondo Team
Please note that you may contact MTN for further assistance.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
31 Dec 2021, 09:41I understand: No accountability.I stand by what I said: Customers should refrain from using your services.
Thanks for nothing.
PS: No need to respond, since you simply reply with the same automated responses in any case.
Thanks for nothing.
PS: No need to respond, since you simply reply with the same automated responses in any case.
CA
CJ A's update31 Dec 2021, 09:41
Reviewer Update
I understand: No accountability.I stand by what I said: Customers should refrain from using your services.
Thanks for nothing.
PS: No need to respond, since you simply reply with the same automated responses in any case.
Thanks for nothing.
PS: No need to respond, since you simply reply with the same automated responses in any case.
Mondo's replyOfficial
31 Dec 2021, 09:45Good day,
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's reply31 Dec 2021, 09:45
Official
Good day,
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
31 Dec 2021, 09:51"Actions speak louder than words. All companies say they care, right? But few actually exercise that care."
- Simon Sinek.
- Simon Sinek.
CA
CJ A's update31 Dec 2021, 09:51
Reviewer Update
"Actions speak louder than words. All companies say they care, right? But few actually exercise that care."
- Simon Sinek.
- Simon Sinek.
Mondo's replyOfficial
19 Jan 2022, 15:47Good day,
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply19 Jan 2022, 15:47
Official
Good day,
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
19 Jan 2022, 17:09“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams
CA
CJ A's update19 Jan 2022, 17:09
Reviewer Update
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams
Mondo's replyOfficial
19 Jan 2022, 17:16Good day,
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply19 Jan 2022, 17:16
Official
Good day,
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
CA
CJ A's updateReviewer Update
19 Jan 2022, 20:12“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.” – Jim Rohn
CA
CJ A's update19 Jan 2022, 20:12
Reviewer Update
“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.” – Jim Rohn
Mondo's replyOfficial
19 Jan 2022, 20:12Good day,
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply19 Jan 2022, 20:12
Official
Good day,
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding the above query.
You may contact MTN for further assistance.
Regards,
The Mondo Team