Mondo/MTN deal resolution

Item: Mondo
Rating: 5
Author: Graeme B

Sanele was a great help in getting my issue resolved! I suggest that anyone who needs to contact Mondo, request him by name as he is knowledgeable about the products and extremely helpful.

Any further assistance I require on the matter - he is my go to.

Helpful (0)

Replies (3)

Mondo's replyOfficial

05 Jul 2022, 13:50

Hi Graeme,

Trust you are well.

Thank you for posting a compliment on the services you received from Sanele.

Should you require further assistance, please contact our Customer Service team.

Have a great day.

Regards,

The Mondo Team

Mondo's reply05 Jul 2022, 13:50

Official

Graeme B's updateReviewer Update

15 Jul 2022, 15:09

Hi Mondo team,

Please can you kindly explain why MTN have contacted me and told me contract is now in fact R240pm+ when your team (more specifically Sanele) told the contract was R200pm?

This does not seem right please kindly have Sanele phone me immediately!

Thanks,
Graeme

Graeme B's update15 Jul 2022, 15:09

Reviewer Update

Mondo's replyOfficial

19 Jul 2022, 08:52

Hi Graeme,

Please note that we have sent a callback request to our Customer Care Team.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team

Mondo's reply19 Jul 2022, 08:52

Official

Hi Graeme,

Please note that we have sent a callback request to our Customer Care Team.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team