1 reviews | Active since Jan 2022
Mondo/MTN contract cancelation.
Last year I took a contract online from MTN and I later learnt that it is managed by Mondo. I returned the goods within the cooling off period on November 2021, my contract was eventually canceled on the 17th of January and Mondo was supposed to process a credit on my account for the cancelation fee. The credit has not been processed to this day (06 April 2022) I have been following up with both MTN and Mondo and not getting anywhere. Every month MTN wants to debit my account for the cancellation fee when I query when the credit will be processed they advise me to contact Mondo. When I contact Mondo they advise me that they are following up. The other issue is that this issue is affecting my credit score and I cannot use the data I have on a separate MTN contract because I am a "bad payer" according to the MTN consultant who called me about my account. I have tried everything, I really don't know what to do.
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO207646
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO207646
Regards,
The Mondo Team
Please advise on what the status is on above, my account is still blocked by MTN meaning no credit has been processed on my account. Also credit score has been adversely affected by this issue.
I just found the reference number I received from you when the contract was canceled by you on the 4th o January' it's ***.
Please advise on what the status is on above, my account is still blocked by MTN meaning no credit has been processed on my account. Also credit score has been adversely affected by this issue.
I just found the reference number I received from you when the contract was canceled by you on the 4th o January' it's ***.
Trust you are well.
Please note that an urgent follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team