aV
al V
1 reviews | Active since May 2019
08 Oct 2021, 09:26
monDOM
Must be the worst service i've ever experienced. After signing up Mondo almost disappear .I dare anyone to call them and get any sufficient help from this excuse of a customer service. wait .. I actually got through to them only to be placed on hold and then losing connection or worst your airtime runs dry. Once you've made it to the other side and actually get to speak to a consultant the call gets dropped and they never call back or follow up on the call . How do you even?
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
08 Oct 2021, 09:37Hi Al Vega,
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142040
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142040
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Oct 2021, 09:37
Official
Hi Al Vega,
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142040
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142040
Regards,
The Mondo Team
Best regards,
aV
al V's updateReviewer Update
08 Oct 2021, 09:42oh wow claire. This must be a new record . How did you guys get it right to respond so quick?
aV
al V's update08 Oct 2021, 09:42
Reviewer Update
oh wow claire. This must be a new record . How did you guys get it right to respond so quick?
Mondo's replyOfficial
08 Oct 2021, 09:47Hi Al Vega,
We sincerely apologize for the level of service you have received.
You will be updated soon.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
You will be updated soon.
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Oct 2021, 09:47
Official
Hi Al Vega,
We sincerely apologize for the level of service you have received.
You will be updated soon.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
You will be updated soon.
Regards,
The Mondo Team
Best regards,
aV
al V's updateReviewer Update
08 Oct 2021, 09:50THANKS. In all seriousness please stop treating people like numbers . we are all struggling .
aV
al V's update08 Oct 2021, 09:50
Reviewer Update
THANKS. In all seriousness please stop treating people like numbers . we are all struggling .
Mondo's replyOfficial
08 Oct 2021, 10:46Hi Al Vega,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding the above query.
As per our records, we have escalated your query to the relevant department for assistance.
Once you are pre-approved, the sales team will be in contact with you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding the above query.
As per our records, we have escalated your query to the relevant department for assistance.
Once you are pre-approved, the sales team will be in contact with you.
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Oct 2021, 10:46
Official
Hi Al Vega,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding the above query.
As per our records, we have escalated your query to the relevant department for assistance.
Once you are pre-approved, the sales team will be in contact with you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding the above query.
As per our records, we have escalated your query to the relevant department for assistance.
Once you are pre-approved, the sales team will be in contact with you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
12 Oct 2021, 10:16Hi Al Vega,
Trust you are well.
Please note that your online application has been pre-approved.
Therefore, the sales team will be in contact with you, in order to finalize the deal.
Regards,
The Mondo Team
Trust you are well.
Please note that your online application has been pre-approved.
Therefore, the sales team will be in contact with you, in order to finalize the deal.
Regards,
The Mondo Team
Best regards,
Mondo's reply12 Oct 2021, 10:16
Official
Hi Al Vega,
Trust you are well.
Please note that your online application has been pre-approved.
Therefore, the sales team will be in contact with you, in order to finalize the deal.
Regards,
The Mondo Team
Trust you are well.
Please note that your online application has been pre-approved.
Therefore, the sales team will be in contact with you, in order to finalize the deal.
Regards,
The Mondo Team
Best regards,