1 reviews | Active since Nov 2021
Mondo.co.za. Shockingly Bad Service!
I won't recommend Mondo to anyone!! On 10 November I was told that I would receive my Mtn contract phone in 5 working days. I received the the Mondo contract policy & Mondo contract protect policy. I never received my order. I tried the Mondo tracking service which revealed that I was not even registered for the contract. I called them for details, but they could not assist. They said I have to call DSV Courier service which I did. They informed me that they had not received any instructions from Mondo!
I received a call on 22 November, the Mondo agent was actually responding to my first request for a call back from 13 October!! After I informed him that everything was done and still waiting for my phone, he tried to sell me insurance for a phone I never received. What a joke!! I started this process on 13 October! It is now 29 November!! Let's see how long it will take to get my contract phone?? That's if I get it... !! I WON'T RECOMMEND MONDO TO ANYONE!!! From: Disappointing, frustrating unhappy and shocked customer. J. Botha.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156052
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156052
Regards,
The Mondo Team
The service from Mondo has not improved! No one has called, emailed or messaged me regarding my COMPLAINT!
This is now the 3rd day after my Hellopeter bad review with no other response but the reply posted!!!
The service from Mondo has not improved! No one has called, emailed or messaged me regarding my COMPLAINT!
This is now the 3rd day after my Hellopeter bad review with no other response but the reply posted!!!
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that the sales team (who we escalated your query to), advised that they had been unsuccessful in attempting to contact you.
Kindly note that due to the above, your query will be closed.
You may re-apply for a deal online or at a MTN store.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the sales team (who we escalated your query to), advised that they had been unsuccessful in attempting to contact you.
Kindly note that due to the above, your query will be closed.
You may re-apply for a deal online or at a MTN store.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team