MC
Mzuvukile C

1 reviews | Active since Nov 2021

17 Mar 2022, 04:12

Mondo.co.za

Mondo is taking me for a fool,i have a data contract with Mondo started last year around October ,i was told that i'll be paying R259 a month and its an open data plan but i can only be charged extra if i use more than what i am given a month and when i check on the MTN app the was an amount of R144 that i can spend when my data is finished.On my suprise January, February and March an amount of R400 was deducted on my accoung for this R259 Mondo contract data deal and i didnt use extra Data ,February i called Mondo asking about the R400 they told me i have 17 subscribtions that i must cancel ,i did what they told me to do to cancel them it was only 3 subscription that i have cancelled ,i went to MTN store to complain about this nonsense Mondo is doing i was told about how mo Mondo is doing things ,you just sell the product to the customers and add you things on it for extra payment and when we experience such problem of over paying you don't fix instead you send us to MTN.At MTN the told me about the open line data and that i must set it to 0.00 from that R144 to R0.00 i did that, on the 15 of march R400 was deducted from my bank account,my data is loaded on the 17th of each month which is today for a month of March, as i am writing here my bill is already over that R259 but i have set the limt to R0.00, Mondo is *****ing our money here ,their service is poor man ***.

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Replies (2)
Mondo
Mondo's reply17 Mar 2022, 07:25
Official
Good day Mzuvukile,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO199240
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply06 Apr 2022, 11:13
Official
Hi Mzuvukile,

Please note that you may contact MTN directly regarding your spend limit and account.

The above query will now be closed.

Regards,

The Mondo Team