MG
Manda G

1 reviews | Active since Mar 2020

21 Jan 2021, 17:15

Mondo - YET AGAIN Worst of the WORST STAY CLEAR!!!

Actually less than zero - that is how I would rate them.

I refer to my review of them of the 19th of January 2020. Kim was fast to respond, the only positive act to point.

I forwarded a mail sent previously, the attachments were apparently not attached.

I have to follow up again today, only to be told that they could not open any attachments (I FOLLOWED UP). I send a mail again, again with attachments, the next step will have to be pictures my kids will draw, maybe that can be better understood.

Regarding my 'alleged' vouchers - "it should have been sent to my phone, the SIMS not being picked up now by no phone. Really.... it sounds like an iffy word in an iffy ****. Would have could have should have means IT DID MOT HAPPEN.

How about Mondo just send refund the funds that was paid to them by EFT, reflecting in their account, to enable me to sort my dilemma out myself, PLEASE! My funds now work for you only, as it earns interest in the Absa Account. I do not think 8t is an unreasonable request.

0
Replies (3)
Mondo
Mondo's reply22 Jan 2021, 08:43
Official
Good day Manda

Thank you for taking the time to write to us.

We apologize for the level of service you have received. 
 
One of our dedicated consultants will be in contact with you shortly.
 
Regards,
 
Mondo Team 
Mondo
Mondo's reply22 Jan 2021, 10:33
Official
Good day Manda, 

As discussed with our consultant, kindly note that we have escalated your query to our collections team.

We will keep you updated on the progress of this.
 
Regards,
 
Mondo Team 
Mondo
Mondo's reply22 Jan 2021, 16:27
Official
Good day Manda, 

As discussed with our consultant, you have a better understanding of the voucher and how this works.

Kindly contact Telkom Customer Care (Billing Team) with regards to updating the payment.

Your query will be closed.

Should you have any further queries please feel free to call or email our team.

Regards,
 
Mondo Team