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Thandolwethu S

1 reviews | Active since Jan 2021

25 Jan 2021, 14:36

Mondo Wrong Contact Nightmare!

I app**** for an MTN sim only contact through Mondo with the ‘help’ of Noluthando who goes by Flexi. I agreed to sign up for a special on a 60gb sim only contract but what I received was a 10gb MTN MyChoice contract which costs more than what I had initially agreed upon. This has been a nightmare. I cannot get ahold of Mondo who told me they would get back to me in December already but I haven’t heard back from them at all! Flexi told me she would send me my contract information, which she did not. I was not provided with any documentation which makes it even more difficult to deal with this mess. MTN is no better, cancelling a contract through them is as difficult as trying to find a needle in a haystack. All the while I am being debited for this contact that I did not agree to. I feel duped and cheated

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Replies (10)
Mondo
Mondo's reply25 Jan 2021, 14:37
Official
Good day Thandolwethu, 

Thank you for taking the time to write to us.

We apologize for the level of service you have received.  One of our dedicated consultants will be in contact with you shortly. Regards, Mondo Team 

Best regards,

TS
Thandolwethu S's update25 Jan 2021, 15:14
Reviewer Update
Actually, after finally getting through to MTN I have been informed that I was actually signed up for TWO contracts! This is ********** behavior. I have also been informed that I have to cancel through Mondo or risk paying cancellation fees if I cancel through MTN. This whole thing has been so frustrating is just plain wrong. I assume that sales reps get commission at Mondo and this might explain this mess. Very disappointed
Mondo
Mondo's reply25 Jan 2021, 16:45
Official
Good day Thandolwethu, 

Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you. Regards, Mondo Team 

Best regards,

TS
Thandolwethu S's update25 Jan 2021, 16:58
Reviewer Update
I did not receive any missed calls. I did however receive an email for me to call the customer care number. I think it would be courteous if a Mondo representative calls me. I’m available during after hours
Mondo
Mondo's reply26 Jan 2021, 08:49
Official
Good day Thandolwethu, 
Kindly note that our consultant will contact you to provide a resolution. Regards, Mondo Team 

Best regards,

Mondo
Mondo's reply28 Jan 2021, 17:24
Official
Good day Thandolwethu, 
Kindly note that our consultant has provided feedback to you.

The cancellation has been submitted.

We will keep you updated on the progress of this. Regards, Mondo Team 

Best regards,

Mondo
Mondo's reply01 Feb 2021, 16:31
Official
Good day Thandolwethu, 
As discussed with Kim, please note that we have escalated your cancellation to higher management at MTN and requested for priority to be placed on this.

We will keep you updated on the progress of this. Regards, Mondo Team

Best regards,

Mondo
Mondo's reply04 Feb 2021, 16:29
Official
Good day Thandolwethu, 
As discussed with Kim, please not e that your lines are deactivated and your query is resolved.

Kindly forward the proof of banking details in order to arrange for the cancellation fee to be paid.

Should you have any further queries please feel free to call or email us. Regards, Mondo Team

Best regards,

TS
Thandolwethu S's update04 Feb 2021, 19:12
Reviewer Update
Thanks to Kim, I’m glad this is behind me. I’ll be in touch.
Mondo
Mondo's reply05 Feb 2021, 08:18
Official
Good day Thandolwethu, 
You are welcome! Regards, Mondo Team

Best regards,