PVdW
PJ Van der Walt
1 reviews | Active since Dec 2018
15 Dec 2020, 10:43
Mondo - worst experience!!
Worst experience I've ever had. I app**** for a product through Mondo 15 days ago and I was assured the product will be delivered within 10 days. No communication or feedback from them since the first call. I had to start phoning them for updates and progress and every time I am assured that they will keep me updated regularly wich never happens. Every time I have to phone just to hear they will escalate the matter and get back to me. Wich never happens!! Seemingly there is a problem with stock availability.... now I ask you, how can they market and sell a product that is not in stock? People have to think twice before making use of Mondo!!!
Helpful (0)
Replies (21)0
Replies (21)
Mondo's replyOfficial
15 Dec 2020, 10:59Good day PJ Van der Walt, Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply15 Dec 2020, 10:59
Official
Good day PJ Van der Walt, Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
15 Dec 2020, 11:16Good day PJ Van der Walt,
Please note your query has been forwarded to the relevant department. We will revert with feedback.
Kind Regards,
Mondo Team
Please note your query has been forwarded to the relevant department. We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply15 Dec 2020, 11:16
Official
Good day PJ Van der Walt,
Please note your query has been forwarded to the relevant department. We will revert with feedback.
Kind Regards,
Mondo Team
Please note your query has been forwarded to the relevant department. We will revert with feedback.
Kind Regards,
Mondo Team
PVdW
PJ Van der Walt's updateReviewer Update
17 Dec 2020, 11:18Recieved a very reassuring call from Kim on 2020-12-15 that my problem will receive attention and feedback will be given. However, no feedback received yet.
PVdW
PJ Van der Walt's update17 Dec 2020, 11:18
Reviewer Update
Recieved a very reassuring call from Kim on 2020-12-15 that my problem will receive attention and feedback will be given. However, no feedback received yet.
Mondo's replyOfficial
18 Dec 2020, 08:57Good day PJ Van der Walt, Please note that we have escalated your query to higher management and requested for priority to be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply18 Dec 2020, 08:57
Official
Good day PJ Van der Walt, Please note that we have escalated your query to higher management and requested for priority to be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
PVdW
PJ Van der Walt's updateReviewer Update
22 Dec 2020, 09:55After numerous calls and empty promises that my issue will be attended to I phoned them again just to learn that the system automatically canceled my order. Nobody informed me and if I didn't phone them again I would still be waiting for delivery like an idiot!! I have never seen bad customer service like this ever!!!
PVdW
PJ Van der Walt's update22 Dec 2020, 09:55
Reviewer Update
After numerous calls and empty promises that my issue will be attended to I phoned them again just to learn that the system automatically canceled my order. Nobody informed me and if I didn't phone them again I would still be waiting for delivery like an idiot!! I have never seen bad customer service like this ever!!!
Mondo's replyOfficial
22 Dec 2020, 14:40Good day PJ Van der Walt, Please note that we have escalated your query to MTN to urgently look into.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply22 Dec 2020, 14:40
Official
Good day PJ Van der Walt, Please note that we have escalated your query to MTN to urgently look into.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
30 Dec 2020, 11:25Good day PJ Van der Walt, Please note that we are still awaiting feedback from MTN.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply30 Dec 2020, 11:25
Official
Good day PJ Van der Walt, Please note that we are still awaiting feedback from MTN.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
05 Jan 2021, 15:59Good day PJ Van der Walt, Please note that MTN is working around the clock to resolve your query.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply05 Jan 2021, 15:59
Official
Good day PJ Van der Walt, Please note that MTN is working around the clock to resolve your query.
We will revert with feedback.
Kind Regards,
Mondo Team
We will revert with feedback.
Kind Regards,
Mondo Team
PVdW
PJ Van der Walt's updateReviewer Update
05 Jan 2021, 16:27I will not hold my breath. I've been struggling with your company since 30 November. Two weeks to sort out an issue with MTN? I don't buy it. Is it a problem with the RICA system or is it due to stock availability? I get both versions from your emplyees. Yesterday I was told it is due to stock availability and that the stock will be available towards the end of the week and was told that I just need to call every time to find out....unacceptable! I suspect there will propably be an auto cancelation again.
PVdW
PJ Van der Walt's update05 Jan 2021, 16:27
Reviewer Update
I will not hold my breath. I've been struggling with your company since 30 November. Two weeks to sort out an issue with MTN? I don't buy it. Is it a problem with the RICA system or is it due to stock availability? I get both versions from your emplyees. Yesterday I was told it is due to stock availability and that the stock will be available towards the end of the week and was told that I just need to call every time to find out....unacceptable! I suspect there will propably be an auto cancelation again.
Mondo's replyOfficial
05 Jan 2021, 16:38Good day PJ Van der Walt, We apologize for the inconvenience caused to you thus far.
We are awaiting feedback from MTN and we will revert with feedback.
Kind Regards,
Mondo Team
We are awaiting feedback from MTN and we will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply05 Jan 2021, 16:38
Official
Good day PJ Van der Walt, We apologize for the inconvenience caused to you thus far.
We are awaiting feedback from MTN and we will revert with feedback.
Kind Regards,
Mondo Team
We are awaiting feedback from MTN and we will revert with feedback.
Kind Regards,
Mondo Team
PVdW
PJ Van der Walt's updateReviewer Update
05 Jan 2021, 16:48And I still don't have an answer as to what the problem exactly is....
PVdW
PJ Van der Walt's update05 Jan 2021, 16:48
Reviewer Update
And I still don't have an answer as to what the problem exactly is....
Mondo's replyOfficial
06 Jan 2021, 08:49Good day PJ Van der Walt,
Our team will revert with feedback.
Kind Regards,
Mondo Team
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply06 Jan 2021, 08:49
Official
Good day PJ Van der Walt,
Our team will revert with feedback.
Kind Regards,
Mondo Team
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Jan 2021, 11:09Good day PJ Van der Walt,
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue.
We sincerely apologize for all the inconvenience you have been caused.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue.
We sincerely apologize for all the inconvenience you have been caused.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply12 Jan 2021, 11:09
Official
Good day PJ Van der Walt,
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue.
We sincerely apologize for all the inconvenience you have been caused.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue.
We sincerely apologize for all the inconvenience you have been caused.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Jan 2021, 11:33Good day PJ Van der Walt,
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue. We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue. We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
Mondo's reply12 Jan 2021, 11:33
Official
Good day PJ Van der Walt,
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue. We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
Please note that we are awaiting feedback from MTN on the "RICA Pending" issue. We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
PVdW
PJ Van der Walt's updateReviewer Update
15 Jan 2021, 09:00Once again disappointed by Mondo. I was assured that I would get feedback by the end of business on the 14th of January and once again no feedback from Mondo. This whole situation is becoming more and more ridiculous.
PVdW
PJ Van der Walt's update15 Jan 2021, 09:00
Reviewer Update
Once again disappointed by Mondo. I was assured that I would get feedback by the end of business on the 14th of January and once again no feedback from Mondo. This whole situation is becoming more and more ridiculous.
Mondo's replyOfficial
15 Jan 2021, 09:47Good day PJ Van der Walt,
Please note that Mondo has been working around the clock and we are awaiting feedback from MTN.
Kindly note that this issue is system related and we are unable to make any changes.
We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
Please note that Mondo has been working around the clock and we are awaiting feedback from MTN.
Kindly note that this issue is system related and we are unable to make any changes.
We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
Mondo's reply15 Jan 2021, 09:47
Official
Good day PJ Van der Walt,
Please note that Mondo has been working around the clock and we are awaiting feedback from MTN.
Kindly note that this issue is system related and we are unable to make any changes.
We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
Please note that Mondo has been working around the clock and we are awaiting feedback from MTN.
Kindly note that this issue is system related and we are unable to make any changes.
We sincerely apologize for all the inconvenience you have been caused. Our team will revert with feedback.
Regards,
Mondo Team
PVdW
PJ Van der Walt's updateReviewer Update
15 Jan 2021, 10:03Why then was I not given feedback by the 14th as promised? Why do I always have to revert to Hello Peter to get a reaction from you guys. You have been giving me the same answer for 3 weeks now. Why does it take 3 weeks to get a response from Mtn? A company whose products you market and sell. I can only hope someone else reads these exchanges and thinks twice to do business with you.
PVdW
PJ Van der Walt's update15 Jan 2021, 10:03
Reviewer Update
Why then was I not given feedback by the 14th as promised? Why do I always have to revert to Hello Peter to get a reaction from you guys. You have been giving me the same answer for 3 weeks now. Why does it take 3 weeks to get a response from Mtn? A company whose products you market and sell. I can only hope someone else reads these exchanges and thinks twice to do business with you.
Mondo's replyOfficial
19 Jan 2021, 10:39Good day PJ Van der Walt,
The MTN team has advised that they are trying to resolve this.
Our team will recapture your order/deal and MTN will handle the status part of it.
Please accept our sincere apologies for the inconvenience caused to you.
Regards,
Mondo Team
The MTN team has advised that they are trying to resolve this.
Our team will recapture your order/deal and MTN will handle the status part of it.
Please accept our sincere apologies for the inconvenience caused to you.
Regards,
Mondo Team
Mondo's reply19 Jan 2021, 10:39
Official
Good day PJ Van der Walt,
The MTN team has advised that they are trying to resolve this.
Our team will recapture your order/deal and MTN will handle the status part of it.
Please accept our sincere apologies for the inconvenience caused to you.
Regards,
Mondo Team
The MTN team has advised that they are trying to resolve this.
Our team will recapture your order/deal and MTN will handle the status part of it.
Please accept our sincere apologies for the inconvenience caused to you.
Regards,
Mondo Team
Mondo's replyOfficial
22 Jan 2021, 17:38Good day PJ Van der Walt,
As discussed with Kim, please note that your order has been successfully submitted.
We will keep you updated on the progress.
Thank you for your patience this far.
Regards,
Mondo Team
As discussed with Kim, please note that your order has been successfully submitted.
We will keep you updated on the progress.
Thank you for your patience this far.
Regards,
Mondo Team
Mondo's reply22 Jan 2021, 17:38
Official
Good day PJ Van der Walt,
As discussed with Kim, please note that your order has been successfully submitted.
We will keep you updated on the progress.
Thank you for your patience this far.
Regards,
Mondo Team
As discussed with Kim, please note that your order has been successfully submitted.
We will keep you updated on the progress.
Thank you for your patience this far.
Regards,
Mondo Team
Mondo's replyOfficial
25 Jan 2021, 16:36Good day PJ Van der Walt,
As discussed with Kim, please note that we have submitted the urgent delivery arrangements to DSV.
They will be in contact you.
Our team will continue tracking your order until it is delivered.
Regards,
Mondo Team
As discussed with Kim, please note that we have submitted the urgent delivery arrangements to DSV.
They will be in contact you.
Our team will continue tracking your order until it is delivered.
Regards,
Mondo Team
Mondo's reply25 Jan 2021, 16:36
Official
Good day PJ Van der Walt,
As discussed with Kim, please note that we have submitted the urgent delivery arrangements to DSV.
They will be in contact you.
Our team will continue tracking your order until it is delivered.
Regards,
Mondo Team
As discussed with Kim, please note that we have submitted the urgent delivery arrangements to DSV.
They will be in contact you.
Our team will continue tracking your order until it is delivered.
Regards,
Mondo Team
Mondo's replyOfficial
28 Jan 2021, 15:18Good day PJ Van der Walt,
As discussed with Kim, your package has been delivered and is activated.
Your query is resolved and will be closed.
Kindly forward us your bank statement as we would like to arrange for your gesture of goodwill credit.
Regards,
Mondo Team
As discussed with Kim, your package has been delivered and is activated.
Your query is resolved and will be closed.
Kindly forward us your bank statement as we would like to arrange for your gesture of goodwill credit.
Regards,
Mondo Team
Mondo's reply28 Jan 2021, 15:18
Official
Good day PJ Van der Walt,
As discussed with Kim, your package has been delivered and is activated.
Your query is resolved and will be closed.
Kindly forward us your bank statement as we would like to arrange for your gesture of goodwill credit.
Regards,
Mondo Team
As discussed with Kim, your package has been delivered and is activated.
Your query is resolved and will be closed.
Kindly forward us your bank statement as we would like to arrange for your gesture of goodwill credit.
Regards,
Mondo Team