SK
Seanne K

1 reviews | Active since Feb 2017

27 Feb 2017, 16:41

Mondo worst customer service from a company

<p>We have been waiting almost a month for Mondo to activate the sim for our wifi, ALMOST A MONTH!!!!! We have sent emails, THEY DONT ANSWER, we spend at least 10 minutes waiting for them to answer, if you lucky they do and give you an excuse about technicians "working through the nite to sort out issues" After reading all the bad reviews on this site, I doubt that any of it is true. Mondo you are one of the WORST COMPANIES for custormer service..... I regret taking out a contract with you.... When is my sim going to be activated????? if it is not activated within the next 48 hrs, please cancel my contract!!!! There is NO WAY, i will be paying for a service that I HAVE TO DATE, NOT RECEIVED and be assured, I will be taking up this matter further..... ABSOLUTELY RIDICULOUS!!!!!!</p>

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Replies (2)
Mondo
Mondo's reply01 Mar 2017, 09:31
Official

Good day Seanne

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply21 Apr 2017, 12:34
Official

Hello Seanne, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***