Mondo with great customer service!

After a horrible experience with another terrible service provider, I was still left with no phone and no internet connection package. At this point I was not interested in any online or over the telephone transactions because wow businesses are just failing to make this online business seamless. But through clearscore I decided to try Mondo. At first everything was seamless and went well until they said I had confirmed to two identical phones. I was livid, I was upset I was done!! But they called me, apologized to me, explained how the mistake happened, they offered me compensation. And I was a happy customer at the end. What I'm trying to highlight is that we know Corona has had a very big impact on how businesses operate and they were forced to switch over to online with no preparations. But a mere acceptance of being wrong and making it up to the customer can go a long way. We don't expect perfection for now but all we need is a hand to hold on to while you fix your business to accommodate online transactions. Big ups to Mondo's customer service team! A month later I'm still a happy customer!