VD
Vanessa D
1 reviews | Active since Mar 2009
17 Feb 2023, 12:40
Mondo - where service is a swear word!!!
Rating - 2 million This is going in circles. Mondo / MTN whoever are supposed to have processed a refund but guess what, it was only done on 8/2/23 I was just told but received an email on 3/2/23 say it would be done in 7 business days!!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
17 Feb 2023, 12:46Good day Vanessa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO342025
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO342025
Regards,
The Mondo Team
Mondo's reply17 Feb 2023, 12:46
Official
Good day Vanessa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO342025
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO342025
Regards,
The Mondo Team
Mondo's replyOfficial
20 Feb 2023, 09:59Hi Vanessa,
Trust you are well.
Please note that a refund was processed to your MTN account.
A request has been sent to our Finance Dept. requesting proof of payment.
Once we receive the proof of payment, we will forward this to you.
Credit Reference Number: CR11525
Regards,
The Mondo Team
Trust you are well.
Please note that a refund was processed to your MTN account.
A request has been sent to our Finance Dept. requesting proof of payment.
Once we receive the proof of payment, we will forward this to you.
Credit Reference Number: CR11525
Regards,
The Mondo Team
Mondo's reply20 Feb 2023, 09:59
Official
Hi Vanessa,
Trust you are well.
Please note that a refund was processed to your MTN account.
A request has been sent to our Finance Dept. requesting proof of payment.
Once we receive the proof of payment, we will forward this to you.
Credit Reference Number: CR11525
Regards,
The Mondo Team
Trust you are well.
Please note that a refund was processed to your MTN account.
A request has been sent to our Finance Dept. requesting proof of payment.
Once we receive the proof of payment, we will forward this to you.
Credit Reference Number: CR11525
Regards,
The Mondo Team
Mondo's replyOfficial
20 Feb 2023, 10:49Hi Vanessa,
Trust you are well.
Please note that we have sent the proof of payment to your email address.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent the proof of payment to your email address.
Regards,
The Mondo Team
Mondo's reply20 Feb 2023, 10:49
Official
Hi Vanessa,
Trust you are well.
Please note that we have sent the proof of payment to your email address.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent the proof of payment to your email address.
Regards,
The Mondo Team
VD
Vanessa D's updateReviewer Update
20 Feb 2023, 12:27Thank you, it is just a pity I had to go through so much frustration to get to this point. MTN had already deducted the additional amount from my account again... The last time I had the bank send the debit order back they stopped my phone from working, no calls, no data etc. I am self-employed so you can imagine the frustration. All the inconvenience and the whole episode was not my fault.
VD
Vanessa D's update20 Feb 2023, 12:27
Reviewer Update
Thank you, it is just a pity I had to go through so much frustration to get to this point. MTN had already deducted the additional amount from my account again... The last time I had the bank send the debit order back they stopped my phone from working, no calls, no data etc. I am self-employed so you can imagine the frustration. All the inconvenience and the whole episode was not my fault.
Mondo's replyOfficial
20 Feb 2023, 13:44You are welcome
We do apologize for the inconvenience caused. This will be raised and addressed with the relevant department.
We do apologize for the inconvenience caused. This will be raised and addressed with the relevant department.
Mondo's reply20 Feb 2023, 13:44
Official
You are welcome
We do apologize for the inconvenience caused. This will be raised and addressed with the relevant department.
We do apologize for the inconvenience caused. This will be raised and addressed with the relevant department.
VD
Vanessa D's updateReviewer Update
20 Feb 2023, 16:02Thank you
VD
Vanessa D's update20 Feb 2023, 16:02
Reviewer Update
Thank you
Mondo's replyOfficial
20 Feb 2023, 16:18You are welcome
Mondo's reply20 Feb 2023, 16:18
Official
You are welcome