Mondo - WHAT NEXT

So, Mondo finally managed to sort my mess out to an extent, and 'if I gave a positive review of Kim, I could stand a chance of winning 5g data once off, or get my account paid for three months...' so is this a common problem at Mondo? It seems so because there is one hell of a debit order being debited by Telkom, where the amount was paid over to Mondo on the 16th of December 2020 already. Not often that you are in a lotto for the worst service. The evidence suggests that the matter is STILL 6 weeks later not finally sorted out by Mondo. This is truly horrible and unacceptable.