Mondo Vodacom Rewards agents unable to do their work

On Sept 19 I was contacted by an agent to upgrade my cellphone contract. On the 30th, my service died. After a lot of effort to find out what is the matter, they told me my contract was upgraded to a new contract not suitable for cellphones. I have to wait the whole month for reversal to take place. In the meantime my number is disabled. Nobody can contact me. Disgraceful that agent NAIDL002 can not do her work properly, and now I have to pay to consequences. I had to obtain a pay as you go SIM, just to have a communication line; traveled 150km to Vodacom shop to find out what is problem. No data or airtime to do my work. Agents at help centre was kind and patient, but does not return follow-up calls as promised.