Mondo very difficult to get contract cancelled

Hi. I am trying to get my MTN contract cancelled, but it is almost impossible. I phoned *** several times and was cut off once. The other time I gave up after 30 minutes. Then a representative said I must contact MTN directly.

Then I went on their website and spoke with Peirl the AI assistant. This BOT transferred me to Just answer for which I had to pay R15. They say it is refundable (How?). This IT specialist Ibraham Beig tried to help me but clearly he is in another country and have no clue. He also referred me back to MTN.

We gave the router and the sim card in earlier today at the MTN branch Menlyn. The representative is Thabo Mosinki. He said we must phone Mondo and give then this number ICMS ***.

Please cancel the payment on this contract