MONDO VERY BAD WITH CUSTOMER SERVICE

I app**** for a new phone via Mondo and then it was an MTN application. We went through the entire application and I was told the waiting period will be between 7 - 10 working days. The application was done on 22 September 2021. Today, 28 September 2021 I enquired about the delivery period and was told that my application was refused. The lady just told me that she does not know what MTN cancelled it. No one informed me, here i am waiting on my phone to be delivered, I was told to have a copy of my ID and proof of address so i went all the way to the bank for proof of address. I don't mind if the application was not approved, i was told it has been approved and i will have my new phone within the time frame. No communication, nothing, If i did not phone, here i would have been waiting like a fool for the phone to arrive. .