ER
Elle R
1 reviews | Active since Jul 2022
05 Jul 2022, 14:14
Mondo very bad, they just wants to put people in contract. All they want is to put you in contract by all means. With false information
Mondo is very bad their salesman gave me false information on the product and contract I notify mondo the day I receive my order to Cancel the contract as what I received was not what we agreed on and now they are sending me email that I must pay the pro rata. I will advise anyone never deal with Mondo they only wants to put you in contract .
Helpful (0)
Replies (9)0
Replies (9)Mondo's replyOfficial
05 Jul 2022, 14:19Good day Elle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO237592
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO237592
Regards,
The Mondo Team
Mondo's reply05 Jul 2022, 14:19
Official
Good day Elle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO237592
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO237592
Regards,
The Mondo Team
ER
Elle R's updateReviewer Update
11 Jul 2022, 11:09Mondo you have not done anything as far as my case is concerned, instead your MTN people are sending me emails these email
" Y'ello! You need to pay MTN or your services will be stopped and it will hurt your credit rating. Please pay R 64.56 in-store or via your bank. You can find the banking details on your invoice."
Which services are you talking about that you will stop ? I canceled the contract with you from the day a received your Simcard which was not what we agreed on and I never activated your sim card I even told your consultant that I need to return the sim card and she said there won't be any need for that . As I told her before I am not paying any pro-rata , you can go and claim that to your salesman who gave me false information for you to put me into your contract. Mondo fix your your problem I am not paying anything if you are use to **** people this time you have gone wrong .
" Y'ello! You need to pay MTN or your services will be stopped and it will hurt your credit rating. Please pay R 64.56 in-store or via your bank. You can find the banking details on your invoice."
Which services are you talking about that you will stop ? I canceled the contract with you from the day a received your Simcard which was not what we agreed on and I never activated your sim card I even told your consultant that I need to return the sim card and she said there won't be any need for that . As I told her before I am not paying any pro-rata , you can go and claim that to your salesman who gave me false information for you to put me into your contract. Mondo fix your your problem I am not paying anything if you are use to **** people this time you have gone wrong .
ER
Elle R's update11 Jul 2022, 11:09
Reviewer Update
Mondo you have not done anything as far as my case is concerned, instead your MTN people are sending me emails these email
" Y'ello! You need to pay MTN or your services will be stopped and it will hurt your credit rating. Please pay R 64.56 in-store or via your bank. You can find the banking details on your invoice."
Which services are you talking about that you will stop ? I canceled the contract with you from the day a received your Simcard which was not what we agreed on and I never activated your sim card I even told your consultant that I need to return the sim card and she said there won't be any need for that . As I told her before I am not paying any pro-rata , you can go and claim that to your salesman who gave me false information for you to put me into your contract. Mondo fix your your problem I am not paying anything if you are use to **** people this time you have gone wrong .
" Y'ello! You need to pay MTN or your services will be stopped and it will hurt your credit rating. Please pay R 64.56 in-store or via your bank. You can find the banking details on your invoice."
Which services are you talking about that you will stop ? I canceled the contract with you from the day a received your Simcard which was not what we agreed on and I never activated your sim card I even told your consultant that I need to return the sim card and she said there won't be any need for that . As I told her before I am not paying any pro-rata , you can go and claim that to your salesman who gave me false information for you to put me into your contract. Mondo fix your your problem I am not paying anything if you are use to **** people this time you have gone wrong .
Mondo's replyOfficial
11 Jul 2022, 11:26Hi Elle,
Please note that due to statements being system generated, you will still receive payment notifications, till MTN credits your account.
As per the previous comments, we have escalated this to the MTN department and we are currently awaiting feedback.
Regards,
The Mondo Team
Please note that due to statements being system generated, you will still receive payment notifications, till MTN credits your account.
As per the previous comments, we have escalated this to the MTN department and we are currently awaiting feedback.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 11:26
Official
Hi Elle,
Please note that due to statements being system generated, you will still receive payment notifications, till MTN credits your account.
As per the previous comments, we have escalated this to the MTN department and we are currently awaiting feedback.
Regards,
The Mondo Team
Please note that due to statements being system generated, you will still receive payment notifications, till MTN credits your account.
As per the previous comments, we have escalated this to the MTN department and we are currently awaiting feedback.
Regards,
The Mondo Team
ER
Elle R's updateReviewer Update
11 Jul 2022, 11:42But there is nothing that you have done as this matter is concerned because I call MTN this morning still they are telling me that mondo never cancel my contract the same day I request you took 2 weeks to send cancelation which is not my problem and MTN even sent me to cancelation department which they then resend me to your consultant and still no help . Please resolve this ASAP
ER
Elle R's update11 Jul 2022, 11:42
Reviewer Update
But there is nothing that you have done as this matter is concerned because I call MTN this morning still they are telling me that mondo never cancel my contract the same day I request you took 2 weeks to send cancelation which is not my problem and MTN even sent me to cancelation department which they then resend me to your consultant and still no help . Please resolve this ASAP
Mondo's replyOfficial
11 Jul 2022, 12:45Hi Elle,
There are no active contracts under your MTN profile as of 10th June 2022.
Cancellation Reference Number: ***
You may provide the above reference number to MTN.
Regards,
The Mondo Team
There are no active contracts under your MTN profile as of 10th June 2022.
Cancellation Reference Number: ***
You may provide the above reference number to MTN.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 12:45
Official
Hi Elle,
There are no active contracts under your MTN profile as of 10th June 2022.
Cancellation Reference Number: ***
You may provide the above reference number to MTN.
Regards,
The Mondo Team
There are no active contracts under your MTN profile as of 10th June 2022.
Cancellation Reference Number: ***
You may provide the above reference number to MTN.
Regards,
The Mondo Team
ER
Elle R's updateReviewer Update
11 Jul 2022, 13:28On the 9th of June that is when I received the sim card and I cancel same day , hence you cancelled it on the 10th June . So why are you billing me as I have said it before I will not pay any pro rata of something that was your mistakeof misleading me to take a contract and secondly I didn't activate your sim card . Please do the right thing as on MTN it shows that I need to pay them . Resolve this ASAP and also send me cancelation reference.
ER
Elle R's update11 Jul 2022, 13:28
Reviewer Update
On the 9th of June that is when I received the sim card and I cancel same day , hence you cancelled it on the 10th June . So why are you billing me as I have said it before I will not pay any pro rata of something that was your mistakeof misleading me to take a contract and secondly I didn't activate your sim card . Please do the right thing as on MTN it shows that I need to pay them . Resolve this ASAP and also send me cancelation reference.
Mondo's replyOfficial
11 Jul 2022, 13:34Hi Elle,
Please be advised that the billing is done by MTN direct.
Due to your line being cancelled, we have sent a credit request to the MTN team. The credit request is currently in-progress.
You will be advised once we receive an update.
Cancellation Reference Number: ***
Regards,
The Mondo Team
Please be advised that the billing is done by MTN direct.
Due to your line being cancelled, we have sent a credit request to the MTN team. The credit request is currently in-progress.
You will be advised once we receive an update.
Cancellation Reference Number: ***
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 13:34
Official
Hi Elle,
Please be advised that the billing is done by MTN direct.
Due to your line being cancelled, we have sent a credit request to the MTN team. The credit request is currently in-progress.
You will be advised once we receive an update.
Cancellation Reference Number: ***
Regards,
The Mondo Team
Please be advised that the billing is done by MTN direct.
Due to your line being cancelled, we have sent a credit request to the MTN team. The credit request is currently in-progress.
You will be advised once we receive an update.
Cancellation Reference Number: ***
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jul 2022, 15:55Hi Elle,
Please note that the MTN credit has been passed.
MTN Credit Reference Number: ***
MTN Cancellation Reference Number: ***
For further assistance, you may contact the MTN Accounts Dept. on ***.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Please note that the MTN credit has been passed.
MTN Credit Reference Number: ***
MTN Cancellation Reference Number: ***
For further assistance, you may contact the MTN Accounts Dept. on ***.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 15:55
Official
Hi Elle,
Please note that the MTN credit has been passed.
MTN Credit Reference Number: ***
MTN Cancellation Reference Number: ***
For further assistance, you may contact the MTN Accounts Dept. on ***.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Please note that the MTN credit has been passed.
MTN Credit Reference Number: ***
MTN Cancellation Reference Number: ***
For further assistance, you may contact the MTN Accounts Dept. on ***.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jul 2022, 16:19Hi Elle,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 16:19
Official
Hi Elle,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
