Mondo - Utterly *********** non service.

I have been a customer of MTN since 2005. I am utterly fuming at the moment. Mondo contacted me on 6th Dec 2022 offering me an MTN sim data contract. I accepted and asked the consultant to send me an email explaining what documents I needed to provide. No email arrived. I had to call and email MTN and Mondo to try and find out what documents I needed to send and to which email address. After sending all my documents, I still was told I needed to resend the documents. I sent them 3 times with no success. Each time I would have to wait days for someone to reply. Sometimes I didn't receive replies, even from "Sales Admins". I find this incredibly disempowering as a customer. I have back and forth email chains of 12 messages and 3 telephone calls to Mondo and I keep on being promised that it will be escalated and resolved. Finally, on Thursday 19th Jan I called and the agent told me the application was cancelled?!?! I was promised that that an agent would contact me in 48 hours. I have since received no further contact from Mondo.

Now, Mondo is sitting with my private information including copies of my ID, banking information, ***** clearance letter, proof of address and pay slips and I am sitting with NOTHING. 6 weeks have gone past and I have nothing but stress to show for this. I am livid. This is utterly unacceptable and I feel violated as a customer.